My instagram account was hacked!!! Please help - my kids' pictures, info, and even loc...

GetHuman-kassieop's customer service issue with Instagram from August 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kassieop's own words
My instagram account was hacked!!! Please help - my kids' pictures, info, and even locations of where they might be (schools, etc..) . It was a private account - now I fear that my kids might be in danger!!! My username was @laurenturner*** now it has been changed to @gholbilarcara - which is now gone??? How can I get my account and memories back? I tried to reset the password using the hacker’s new Instagram name - but I keep getting logged into my daughter’s account - both accounts use my cell phone number.
GetHuman-kassieop did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman-kassieop
Aug 27th, 2018 - 3 mons ago
I have an issue with Instagram too
Seen by 3 customers so far
Similar issue to 11232 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman-kassieop started working on this issue
Aug 27th 8:54pm
GetHuman-kassieop indicated the issue is not fixed yet.
Aug 27th 10:08pm