Instagram account hi-Jacked by Russians - and they won't let you report it.

GetHuman1036931's customer service issue with Instagram from August 2018

53 views | 11038 similar | 1 following
Help with my Instagram issue
GetHuman1036931's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1036931 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1036931 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman1036931's own words
Log-in - but it had been maliciously taken over. ... My Wife's Instagram account was hacked by a Russian account, she is unable to log back in with username and password as they have been changed as has everything else, so how is she able to recover her account as per your help pages!! Cna you please get in contact with me to re-access her account.**But worse than this, it doesn't just seem to be a hacked account, because the hacker has changed the account name and this cannot be done by the account holder so they must have gained access directly into Instagram's system!
Instgram's fix ono their help and support pages does not work because it asks you to log-in to change your password. This cannot happen if the account has already been compromised and the log-in and password have changed.
For Instrgram to contact me so that I can pass the necessary details to them and regain control of the account
Have been building up the social media following and helping other people with the content that is posted.
I have tried to contact them, but their contact form on the website does not exist.
How GetHuman1036931 fixed the problem

We are waiting for GetHuman1036931 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1036931 fixes it.
This email address isn't valid

Instagram

Instagram
Customer service issue
Reported by GetHuman1036931
Aug 25th, 2018 - 3 years ago
Fixed
Seen by 53 customers so far
Similar issue to 11038 others
1 customer following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman1036931 started working on this issue
Aug 25th, 2018 11:38pm
GetHuman1036931 indicated the issue is not fixed yet.
Aug 28th, 2018 7:18am
GetHuman1036931 indicated the issue is not fixed yet.
Aug 28th, 2018 7:25am
GetHuman1036931 indicated the issue is not fixed yet.
Aug 28th, 2018 8:42am

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers