Instagram account hi-Jacked by Russians - and they won't let you report it.

GetHuman1036931's customer service issue with Instagram from August 2018

53 views | 11038 similar | 1 following
Help with my Instagram issue
GetHuman1036931's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1036931 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1036931 can let us know if they help or not.
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The issue in GetHuman1036931's own words
Log-in - but it had been maliciously taken over. ... My Wife's Instagram account was hacked by a Russian account, she is unable to log back in with username and password as they have been changed as has everything else, so how is she able to recover her account as per your help pages!! Cna you please get in contact with me to re-access her account.**But worse than this, it doesn't just seem to be a hacked account, because the hacker has changed the account name and this cannot be done by the account holder so they must have gained access directly into Instagram's system!
Instgram's fix ono their help and support pages does not work because it asks you to log-in to change your password. This cannot happen if the account has already been compromised and the log-in and password have changed.
For Instrgram to contact me so that I can pass the necessary details to them and regain control of the account
Have been building up the social media following and helping other people with the content that is posted.
I have tried to contact them, but their contact form on the website does not exist.
How GetHuman1036931 fixed the problem

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Customer service issue
Reported by GetHuman1036931
Aug 25th, 2018 - 3 years ago
Seen by 53 customers so far
Similar issue to 11038 others
1 customer following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account


GetHuman1036931 started working on this issue
Aug 25th, 2018 11:38pm
GetHuman1036931 indicated the issue is not fixed yet.
Aug 28th, 2018 7:18am
GetHuman1036931 indicated the issue is not fixed yet.
Aug 28th, 2018 7:25am
GetHuman1036931 indicated the issue is not fixed yet.
Aug 28th, 2018 8:42am

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