I forgot my password but when I put my username, and forgot my password, it just sends...

GetHuman1031429's customer service issue with Instagram from August 2018

Help with my Instagram issue
The issue in GetHuman1031429's own words
I forgot my password but when I put my username, and forgot my password, it just sends me a message through my phone number, to take me back to Instagram. Even if I did know my password, I can’t change it because it does the same process.... I don’t know if it’s because I’m connected to Facebook but I’d like a password because my last account got hacked and so might this one. Thank you for taking your time to read this.
GetHuman1031429 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman1031429
Aug 24th, 2018 - 4 mons ago
I have an issue with Instagram too
Fixed
Seen by 10 customers so far
Similar issue to 10897 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman1031429 started working on this issue
Aug 24th 2:39pm
GetHuman1031429 indicated the issue is not fixed yet.
Aug 24th 3:45pm
GetHuman1031429 indicated the issue is not fixed yet.
Aug 25th 3:47pm
GetHuman1031429 indicated the issue is not fixed yet.
Aug 25th 3:48pm
GetHuman1031429 indicated the issue is not fixed yet.
Aug 25th 3:49pm
GetHuman1031429 indicated the issue is not fixed yet.
Aug 25th 3:50pm
GetHuman1031429 indicated the issue is not fixed yet.
Aug 25th 3:51pm