Good day!**I would like to request assistance in retrieving my Instagram account former...

GetHuman1030100's customer service issue with Instagram from August 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1030100's own words
Good day!**I would like to request assistance in retrieving my Instagram account formerly known as @princessafaye now changed by the hackers @zurglegacy. **I have no way of verifying or logging in the account because the hackers changed the password and email ad needed to do that. I also lose my sim card for verification. As you can see that I do have pictures of me and stories of my day in there. **I really do hope that you can help me as soon as possible.**Sincerely yours,*Princess Faye Chavez*@princessafaye
GetHuman1030100 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman1030100
Aug 24th, 2018 - 4 mons ago
I have an issue with Instagram too
Fixed
Seen by 6 customers so far
Similar issue to 10845 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman1030100 started working on this issue
Aug 24th 2:00am
GetHuman1030100 indicated the issue is not fixed yet.
Aug 24th 2:09am