hello, My phone was damaged and when i went to sign into my instagram i couldn't rememb...

GetHuman-ualexare's customer service issue with Instagram from August 2018

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Help with my Instagram issue
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The issue in GetHuman-ualexare's own words
hello, My phone was damaged and when i went to sign into my instagram i couldn't remember the password i changed it to recently. Furthermore, the email connected to the account for password recovery is an old university email that no longer is active or exists according to the university. I'm hoping to gain access back into my account as I use it as the main platform for my business and it was a lot of work to gain the following and relationships built in the beauty industry through this account
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Customer service issue
Reported by GetHuman-ualexare
Aug 23rd, 2018 - 4 mons ago
I have an issue with Instagram too
Seen by 5 customers so far
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman-ualexare started working on this issue
Aug 23rd 5:55pm
GetHuman-ualexare indicated the issue is not fixed yet.
Aug 23rd 7:07pm
GetHuman-ualexare confirmed the issue is fixed. Hooray!
Aug 24th 7:14pm