My instagram was hacked and my account was locked. I was unable to obtain access to the...

GetHuman1027817's customer service issue with Instagram from August 2018

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Help with my Instagram issue
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The issue in GetHuman1027817's own words
My instagram was hacked and my account was locked. I was unable to obtain access to the email it was linked to through AOL. I sent an email requesting reset through messenger on Facebook - to Instagram. I received an email with a code and a request to send a photo of myself with the code. I did that. My friend also attempted to submit a request because I could not access the get help page that Instagram references. I received an additional email that a request was sent through another account and apparently Instagram didn’t like that. I have waited well over a week. **Then I was able to finally access my AOL email. I have received emails regarding the password reset link, but not the code itself. The issue is that I do not have the code to unlock my password reset and instagram.

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Instagram

Customer service issue
Reported by GetHuman1027817
Aug 23rd, 2018 - 3 years ago
Fixed
Seen by 13 customers so far
Similar issue to 10785 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman1027817 started working on this issue
Aug 23rd, 2018 4:16pm
GetHuman1027817 indicated the issue is not fixed yet.
Aug 23rd, 2018 5:51pm
GetHuman1027817 indicated the issue is not fixed yet.
Aug 24th, 2018 5:31pm

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