Dear Instagram,** **I contact you about my Instagram account that I cannot access anymo...

GetHuman-pintoter's customer service issue with Instagram from August 2018

Help with my Instagram issue
The issue in GetHuman-pintoter's own words
Dear Instagram,** **I contact you about my Instagram account that I cannot access anymore (@pintoterritory), the account it is linked to my Facebook account (Pinto J.A.)** **About one week ago the link was broken, Instagram request me to log in again but did not recognise my account @pintoterritory (instead show me @pinto*territory, another account that I try to create but in the middle of the registration something went wrong. Then I create @pintoterritory linked to my facebook profile and it worked pretty well for about * month)** **The problem is that I delete the app from my mobile and re-install to check if it could work to reset the app but this did not work.** **I tried to log from mobile and desktop, but in all the cases it sends me to the error Instagram that apparently still exists, the @pinto*territory account. In other hand, the @pintoterritory that I used for * month (it has all the contacts and pictures) and that is the account I want to recover does not appear.** **I try to log with my Facebook and Instagram proposed me the error account @pinto*territory that I do not want to use (no content, no friends. it can be deleted if thsi can solve the conection to the @pintoterritory account)**I try to log with the email attached to the Facebook account, answers is no users found.**I try to log with my mobile number but the answer was the user is not active.**I try to use my username and the answer was no users found.** **I can still see some content that I publish on Instagram and I share in my Facebook but some other disappear from my Facebook account.** **Please, help me with this technical issue, as I do not find any solutions in the general support section of Instagram page.** **Thank you very much for your feedback,** **Best regards,*Pinto
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Instagram

Customer service issue
Reported by GetHuman-pintoter
Aug 23rd, 2018 - 4 mons ago
I have an issue with Instagram too
Fixed
Seen by 10 customers so far
Similar issue to 10779 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-pintoter started working on this issue
Aug 23rd 3:44pm
GetHuman-pintoter indicated the issue is not fixed yet.
Aug 23rd 4:46pm
GetHuman-pintoter indicated the issue is not fixed yet.
Aug 24th 4:46pm