Dear Instagram,** **I contact you about my Instagram account that I cannot access anymo...

GetHuman-pintoter's customer service issue with Instagram from August 2018

41 views | 10779 similar | 0 following
Help with my Instagram issue
GetHuman-pintoter's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pintoter will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-pintoter can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-pintoter's own words
Dear Instagram,** **I contact you about my Instagram account that I cannot access anymore (@pintoterritory), the account it is linked to my Facebook account (Pinto J.A.)** **About one week ago the link was broken, Instagram request me to log in again but did not recognise my account @pintoterritory (instead show me @pinto*territory, another account that I try to create but in the middle of the registration something went wrong. Then I create @pintoterritory linked to my facebook profile and it worked pretty well for about * month)** **The problem is that I delete the app from my mobile and re-install to check if it could work to reset the app but this did not work.** **I tried to log from mobile and desktop, but in all the cases it sends me to the error Instagram that apparently still exists, the @pinto*territory account. In other hand, the @pintoterritory that I used for * month (it has all the contacts and pictures) and that is the account I want to recover does not appear.** **I try to log with my Facebook and Instagram proposed me the error account @pinto*territory that I do not want to use (no content, no friends. it can be deleted if thsi can solve the conection to the @pintoterritory account)**I try to log with the email attached to the Facebook account, answers is no users found.**I try to log with my mobile number but the answer was the user is not active.**I try to use my username and the answer was no users found.** **I can still see some content that I publish on Instagram and I share in my Facebook but some other disappear from my Facebook account.** **Please, help me with this technical issue, as I do not find any solutions in the general support section of Instagram page.** **Thank you very much for your feedback,** **Best regards,*Pinto

GetHuman-pintoter did not yet indicate what Instagram should do to make this right.

How GetHuman-pintoter fixed the problem

We are waiting for GetHuman-pintoter to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-pintoter fixes it.
This email address isn't valid

Instagram

Customer service issue
Reported by GetHuman-pintoter
Aug 23rd, 2018 - 3 years ago
Fixed
Seen by 41 customers so far
Similar issue to 10779 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-pintoter started working on this issue
Aug 23rd, 2018 3:44pm
GetHuman-pintoter indicated the issue is not fixed yet.
Aug 23rd, 2018 4:46pm
GetHuman-pintoter indicated the issue is not fixed yet.
Aug 24th, 2018 4:46pm

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies