random email.RU... has hacked my INSTA.. rinse, repeat.
GetHuman995632's customer service issue with Instagram from August 2018
Help with my Instagram issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Instagram help.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman995632's own words
simply reclaim access to my Insta Account (business) ... my account has been hacked * times in the last month. I have changed passwords each time, after discovering that a user with a Russian email address had changed my user name.*I am now unable to use the SMS password reset feature to gain acces to my account. I receive error messages including "unknown network error has occurred" or "unable to process your request at this time".*I have restarted my phone, uninstalled and reinstalled the app, requested to reset password from my phone, my PC, and through my other (not currently hacked) Instagram account.*As the email and user name have been changed on my account (original name MS.INTUERI), only my phone number remains as a contact point.*Both my Insta accounts are for business and are attached to websites, etc.
this is the *th time in less than a month that I've been hacked, despite changing passwords and updating controls. All my business operations are attached to this account. Currently - they all receive an error message and that makes the business look BAD.
I would like access to my account, please.
I don't cause problems, post inappropriate content, or spam others. I've RTFM and still can't find a solution.
SMS and email password reset - unsuccessful*PC request to reset password - unsuccessful*reinstall Insta on smart phone - unsuccessful*send "Report a Problem" message from smart phone - unsuccessful
I have an issue with Instagram too
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