simply reclaim access to my Insta Account (business) ... my account has been hacked * times in the last month. I have changed passwords each time, after discovering that a user with a Russian email address had changed my user name.*I am now unable to use the SMS password reset feature to gain acces to my account. I receive error messages including "unknown network error has occurred" or "unable to process your request at this time".*I have restarted my phone, uninstalled and reinstalled the app, requested to reset password from my phone, my PC, and through my other (not currently hacked) Instagram account.*As the email and user name have been changed on my account (original name MS.INTUERI), only my phone number remains as a contact point.*Both my Insta accounts are for business and are attached to websites, etc.
this is the *th time in less than a month that I've been hacked, despite changing passwords and updating controls. All my business operations are attached to this account. Currently - they all receive an error message and that makes the business look BAD.
I would like access to my account, please.
I don't cause problems, post inappropriate content, or spam others. I've RTFM and still can't find a solution.
SMS and email password reset - unsuccessful*PC request to reset password - unsuccessful*reinstall Insta on smart phone - unsuccessful*send "Report a Problem" message from smart phone - unsuccessful