GetHuman-rshamah's customer service issue with Instagram from August 2018

9804 similar
0 following
Help with my Instagram issue
GetHuman-rshamah's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rshamah will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-rshamah can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-rshamah's own words
My Instagram account was hacked. **Original user name was rachelshamah** a united states acct it was changed to Zulkimmeilani by a hacker from russia it looks like. Email associated with account was either *****@***.com or *****@***.com before someone changed that too.**For proof of my identity you can check your OWN companys facebook account https:***rachel.massreshamah to see many of the same images and that I am me.**I have sent MULTIPLE emails and requests. This is unacceptable. I want the account restored or at least taken down. I WILL NOT STOP EMAILING YOU UNTIL THIS IS DONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
GetHuman-rshamah did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman-rshamah
Aug 15th, 2018 - a yr ago
I have an issue with Instagram too
Seen by 13 customers so far
Similar issue to 9804 others
0 customers following this
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman-rshamah started working on this issue
Aug 15th, 2018 4:07pm
GetHuman-rshamah shared this issue with friends on Facebook
Aug 15th, 2018 4:08pm
GetHuman-rshamah indicated the issue is not fixed yet.
Aug 15th, 2018 5:21pm
GetHuman-rshamah indicated the issue is not fixed yet.
Aug 16th, 2018 5:18pm
GetHuman-rshamah indicated the issue is not fixed yet.
Aug 16th, 2018 5:25pm