Thanks for contacting Instagram. In order to help you get back into your account, we'll...

GetHuman-riviof's customer service issue with Instagram from August 2018

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Help with my Instagram issue
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-riviof's own words
Thanks for contacting Instagram. In order to help you get back into your account, we'll need the following information:***. A brief description of the issue you're experiencing, including the date you last had access to your account and how you lost access.**Date of the last acces on the account: ** August**I use the account for living **I have a lots of contacts very important for my life on the platform.**In the last few weeks I gained a lots of followers because vip and artists support and tag me for my creations.**I have received a lot of messagges in Direct that my account wasn’t used to recive.**I hope to help me.**Thank you***. The email address or mobile phone number you used to sign up for your account. If you signed up using your phone number, please also include your device type (example: iPhone, Android, iPad, Other).*******@***.com**** ***********iPhone ****. Any previous usernames you've had.**francescoriviera****I’m gonna send as well my personal documents
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Instagram

Customer service issue
Reported by GetHuman-riviof
Aug 15th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 18 customers so far
Similar issue to 9786 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-riviof started working on this issue
Aug 15th, 2018 12:59pm
GetHuman-riviof indicated the issue is not fixed yet.
Aug 15th, 2018 2:00pm
GetHuman-riviof confirmed the issue is fixed. Hooray!
Aug 18th, 2018 3:55pm