THIS ISSUE IS NOT FIXED. I don't know why it says that. My instagram has been hacked fo...

GetHuman-ritchma's customer service issue with Instagram from August 2018

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The issue in GetHuman-ritchma's own words
THIS ISSUE IS NOT FIXED. I don't know why it says that. My instagram has been hacked for three days now and I have tried contacting instagram in all kinds of different ways about it and it still has not been resolved. I don't know how the person is utilizing my account and that scares me. My posts and everything are still up but the person changed the username, email, and phone number. I've since then made a new account and I've followed everyone from my old one and let them know of the issue.
This is frustrating because Instagram support takes so long to deal with issues like these. It's kind of discouraging to have an account in the first place if theres a possibility you could be hacked and instagram doesn't do anything about it except have automated messages.
This would be resolved with me getting my account back as I had years worth of feed. If that cannot be arranged, I'd like it to be deactivated... if I can't have my own account back, I don't want anyone else to have it.
My original username was @kaylaritch and it is now @malolanimruth . I live in the U.S. and this person is apparently from Russia. I used my email *****@***.com for the account.
I've tried the help center, Instagram's email, and their phone number (which always goes straight to an automated message).
I have an issue with Instagram too
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Instagram

Customer service issue
Reported by GetHuman-ritchma
Aug 14th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 65 customers so far
Similar issue to 9653 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-ritchma started working on this issue
Aug 14th, 2018 3:18am
GetHuman-ritchma indicated the issue is not fixed yet.
Aug 14th, 2018 3:47am
GetHuman-ritchma shared this issue with others over email
Aug 14th, 2018 3:56am