First thing yesterday morning I received a friend request from someone I thought I reco...

GetHuman-aynsleyo's customer service issue with Instagram from August 2018

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Help with my Instagram issue
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The issue in GetHuman-aynsleyo's own words
First thing yesterday morning I received a friend request from someone I thought I recognized. IG however flagged it as suspicious activity and locked down the account. They then sent me a password reset link. I didn't check my email allll day and by the time I saw the email, the reset link had timed out. I have tried the help center several times to no avail. I have left them a voicemail although it seems unlikely that it will be heard. I even filled out that little form they have to report issues. I'm quite upset that resolving this issues is proving to be incredibly difficult especially since some of those pictures are the only ones I have of my third baby.
GetHuman-aynsleyo did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-aynsleyo
Aug 13th, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 4 customers so far
Similar issue to 9561 others
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Timeline
GetHuman-aynsleyo started working on this issue
Aug 13th, 2018 3:27pm
GetHuman-aynsleyo shared this issue with followers on Twitter
Aug 13th, 2018 3:29pm