Hi there. My instagram user name is sarahscapuano, but it used to be sarahschuyler for...

GetHuman984106's customer service issue with Instagram from August 2018

8 views
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9490 similar
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0 following
Help with my Instagram issue
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The issue in GetHuman984106's own words
Hi there. My instagram user name is sarahscapuano, but it used to be sarahschuyler for several years. I want to recover that old account name and use it in place of my current one. When I go to change the account name, it says sarahschuyler is not available even though there are no active accounts with that user name. Assuming no one else is using it, how can I get my old account sarahschuyler back?
GetHuman984106 did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
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Instagram

Customer service issue
Reported by GetHuman984106
Aug 13th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 8 customers so far
Similar issue to 9490 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman984106 started working on this issue
Aug 13th, 2018 3:43am
GetHuman984106 indicated the issue is not fixed yet.
Aug 13th, 2018 12:39pm
GetHuman984106 indicated the issue is not fixed yet.
Aug 14th, 2018 10:53am
GetHuman984106 indicated the issue is not fixed yet.
Aug 16th, 2018 11:48am