I’m unable to use Instagram video calls in direct messages, it doesn’t give me the vide...

GetHuman-herronly's customer service issue with Instagram from August 2018

Help with my Instagram issue
The issue in GetHuman-herronly's own words
I’m unable to use Instagram video calls in direct messages, it doesn’t give me the video camera icon in the top right corner. There’s just an “i”. Everything is updated on my iPhone * so this is very frustrating as I cannot use this feature while everyone of my friends can without me. It shows there’s miss calls and current calls in the chat, but I don’t get the calls or the icon to join. I just would like this issue to be fixed as soon as possible because it’s been really bothering me that I don’t have the call icon which makes it unable to use the feature.
GetHuman-herronly did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-herronly
Aug 12th, 2018 - 7 mons ago
I have an issue with Instagram too
Fixed
Seen by 11 customers so far
Similar issue to 9464 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-herronly started working on this issue
Aug 12th, 2018 11:05pm
GetHuman-herronly indicated the issue is not fixed yet.
Aug 12th, 2018 11:07pm
GetHuman-herronly indicated the issue is not fixed yet.
Aug 13th, 2018 12:50pm
GetHuman-herronly indicated the issue is not fixed yet.
Aug 13th, 2018 12:51pm
GetHuman-herronly indicated the issue is not fixed yet.
Aug 13th, 2018 12:51pm
GetHuman-herronly indicated the issue is not fixed yet.
Aug 13th, 2018 12:53pm
GetHuman-herronly indicated the issue is not fixed yet.
Aug 13th, 2018 12:53pm
GetHuman-herronly indicated the issue is not fixed yet.
Aug 14th, 2018 2:36am
GetHuman-herronly indicated the issue is not fixed yet.
Aug 16th, 2018 12:18am