My Instagram account, @dickenskatelyn was hacked earlier this week. The hacker changed...
GetHuman-kadicken's customer service issue with Instagram from August 2018
Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kadicken will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kadicken can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kadicken's own words
My Instagram account, @dickenskatelyn was hacked earlier this week. The hacker changed my username to @cerelacegreta, deleted my profile picture, email, password and my bio. I contacted instagram many times and nothing happened. Then the other day, i could no longer look up my hacked account and it just says "instagrammer". All I want is my account back with all my photos. I don't understand what is happening but I've loved using Instagram for years and this is all just very upsetting because all my photos are gone, and I no longer have them in my phone so I just want them back. Any help or advice on getting it back would be appreciated.
GetHuman-kadicken did not yet indicate what Instagram should do to make this right.
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