I tried to logon to my account the other day and when I opened my app, it said I had to...
GetHuman-nakordys's customer service issue with Instagram from August 2018
Help with my Instagram issue
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What went wrong?
Waiting to see what went wrong with our suggestion for how to get Instagram help.
Before contacting them, items GetHuman-nakordys may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-nakordys's own words
I tried to logon to my account the other day and when I opened my app, it said I had to login. I always use the remember me option to have me stay logged in. Well when I tried to sign in with my username it said it didn't exist. So I asked my girlfriend if I could see her phone to look up my account, and of course my old messages I would send her was in her inbox but the username was different. I opened my hacked account page and all my pictures are still there. They changed the email on that account so I wasn't able to sign in. I have pictures on my phone so I can prove that it is my account, pictures that I haven't posted but it's me and my girlfriend.
GetHuman-nakordys did not yet indicate what Instagram should do to make this right.
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