I have had my instagram for so many years and I just got hacked and have tried everything to fix it.

GetHuman977181's customer service issue with Instagram from August 2018

9207 similar
0 following
Help with my Instagram issue
GetHuman977181's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman977181 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman977181 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman977181's own words
I was trying to log in but I was unable to because my password and email connected to my account got changed. ... I got logged out of my instagram account and when I go to log in it says my password is incorrect. I try to send myself the password reset through my email but the hacked changed my email. My profile picture is changed to really inappropriate picture and my bio is changed to some random name called Tes Mraz.
This is frustrating because I have received no help and am really trying.
I need help getting my password reset and email going back to what it was before.
I haven't been a customer for that long and I expected lots of help and communication but I haven't been getting any.
I have tried every single possible thing.
I have an issue with Instagram too
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Customer service issue
Reported by GetHuman977181
Aug 10th, 2018 - a yr ago
I have an issue with Instagram too
Seen by 12 customers so far
Similar issue to 9207 others
0 customers following this
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman977181 started working on this issue
Aug 10th, 2018 9:41pm
GetHuman977181 indicated the issue is not fixed yet.
Aug 10th, 2018 9:45pm