Messages in my DM have been removed, not deleted. When I search a recipient I was previ...

GetHuman-lewismei's customer service issue with Instagram from August 2018

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Help with my Instagram issue
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The issue in GetHuman-lewismei's own words
Messages in my DM have been removed, not deleted. When I search a recipient I was previously talking to, the conversation I was currently engaged in with that recipient, comes up but after I leave the app, the message is gone again. Likewise, not only do messages people send me not show up in that current conversation that I was involved in, conversations that are started by a first message by others, do not appear in my DM’s either. It doesn’t even tell me that the recipient has “seen” the message I sent even though they have.
GetHuman-lewismei did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
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Instagram

Customer service issue
Reported by GetHuman-lewismei
Aug 10th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 7 customers so far
Similar issue to 9184 others
0 customers following this
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-lewismei started working on this issue
Aug 10th, 2018 5:52pm
GetHuman-lewismei indicated the issue is not fixed yet.
Aug 10th, 2018 6:54pm
GetHuman-lewismei indicated the issue is not fixed yet.
Aug 10th, 2018 6:57pm
GetHuman-lewismei indicated the issue is not fixed yet.
Aug 10th, 2018 10:57pm