Messages in my DM have been removed, not deleted. When I search a recipient I was previ...
GetHuman-lewismei's customer service issue with Instagram from August 2018
Help with my Instagram issue
GetHuman-lewismei's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-lewismei will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-lewismei can let us know if they help or not.
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The issue in GetHuman-lewismei's own words
Messages in my DM have been removed, not deleted. When I search a recipient I was previously talking to, the conversation I was currently engaged in with that recipient, comes up but after I leave the app, the message is gone again. Likewise, not only do messages people send me not show up in that current conversation that I was involved in, conversations that are started by a first message by others, do not appear in my DM’s either. It doesn’t even tell me that the recipient has “seen” the message I sent even though they have.
GetHuman-lewismei did not yet indicate what Instagram should do to make this right.
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