My initial account was hacked and I could not get back in.*I had that account for at le...
GetHuman-kgvw's customer service issue with Instagram from August 2018
Help with my Instagram issue
First: share to improve GetHuman-kgvw's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kgvw's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kgvw will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kgvw can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Instagram has better answers for you: Instagram Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-kgvw's own words
My initial account was hacked and I could not get back in.*I had that account for at least two years. The only way I could get back in was through FB. I was able to get on and close that account and opened a new one with new UN and PW. Worked fine for about * days. Today I went to sign in and I was logged out and everything was changed so I can't get in AGAIN!!! Right now all I want to do is get in and remove that account (if it's still there). Security sure seems to be an issue here.
GetHuman-kgvw did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-kgvw fixed the problem
We are waiting for GetHuman-kgvw to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.