My account doesn’t work anymore. I can’t dm, post, comment, or like anything. It all ge...

GetHuman-butterab's customer service issue with Instagram from August 2018

Help with my Instagram issue
The issue in GetHuman-butterab's own words
My account doesn’t work anymore. I can’t dm, post, comment, or like anything. It all gets stored as information in another Instagram account. However, since all my followers (I don’t have many but still) are following my personal account and not the account all the information is being logged as, people are starting to get mad at me for not responding to dms. I can still see them I just can’t respond. This has been going on for a few months now where’s I just had to reboot instagram and everything would be fine for an hour or so. Now it’s completely unusable. I want to be able to talk to my online friends, please fix this. *Original ig: arielle*bun*Logging ig: humbleartist*now
GetHuman-butterab did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-butterab fixed the problem
We are waiting for GetHuman-butterab to fix the problem and share the solution with the rest of us customers.
Please help with my Instagram issue
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Instagram email you?
This email address isn't valid

Instagram

Customer service issue
Reported by GetHuman-butterab
Aug 9th, 2018 - 8 mons ago
I have an issue with Instagram too
Fixed
Seen by 3 customers so far
Similar issue to 9054 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-butterab started working on this issue
Aug 9th, 2018 6:54pm
GetHuman-butterab indicated the issue is not fixed yet.
Aug 9th, 2018 9:25pm