My instagram name was allie*valenzuela but recently I have been logged out, the passwor...

GetHuman-allieval's customer service issue with Instagram from August 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-allieval's own words
My instagram name was allie*valenzuela but recently I have been logged out, the password and username has been changed (new username is kacagerosemary), and my email and phone number are disassociated with the account so I cannot access it anymore. Also, I do not understand how this hacker would have been able to change all the information with my account without my knowledge. I never received a text or email about anything changing. This is an extreme security issue. I would like to recover this account. It has personal pictures of my friends and family so this is very unsettling. I have been told that I need to send a picture of myself and a code? Please let me know what to do. Thanks.
GetHuman-allieval did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-allieval
Aug 9th, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 8977 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-allieval started working on this issue
Aug 9th, 2018 3:45am