My instagram name was allie*valenzuela but recently I have been logged out, the passwor...

GetHuman-allieval's customer service issue with Instagram from August 2018

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-allieval's own words
My instagram name was allie*valenzuela but recently I have been logged out, the password and username has been changed (new username is kacagerosemary), and my email and phone number are disassociated with the account so I cannot access it anymore. Also, I do not understand how this hacker would have been able to change all the information with my account without my knowledge. I never received a text or email about anything changing. This is an extreme security issue. I would like to recover this account. It has personal pictures of my friends and family so this is very unsettling. I have been told that I need to send a picture of myself and a code? Please let me know what to do. Thanks.
GetHuman-allieval did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman-allieval
Aug 9th, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 3 customers so far
Similar issue to 8977 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman-allieval started working on this issue
Aug 9th, 2018 3:45am