My account was hacked. The email and password were changed, and the phone number was re...

GetHuman-berryrf's customer service issue with Instagram from August 2018

Help with my Instagram issue
The issue in GetHuman-berryrf's own words
My account was hacked. The email and password were changed, and the phone number was removed, so I can't log back in. The "revert this change" button in the Instagram emails notifying me that a change had been made is not working. The email originally associated with my account was *****@***.com. The email the hacker is using is *****@***.com. The username is ms*americanpie. I have sent instagram an email of my face with the username, name, and code they sent, but I have received no response.
GetHuman-berryrf did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-berryrf fixed the problem
We are waiting for GetHuman-berryrf to fix the problem and share the solution with the rest of us customers.
Please help with my Instagram issue
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Instagram email you?
This email address isn't valid

Instagram

Customer service issue
Reported by GetHuman-berryrf
Aug 8th, 2018 - 7 mons ago
I have an issue with Instagram too
Fixed
Seen by 8 customers so far
Similar issue to 8940 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-berryrf started working on this issue
Aug 8th, 2018 9:10pm
GetHuman-berryrf indicated the issue is not fixed yet.
Aug 8th, 2018 9:13pm
GetHuman-berryrf indicated the issue is not fixed yet.
Aug 8th, 2018 10:18pm
GetHuman-berryrf indicated the issue is not fixed yet.
Aug 9th, 2018 10:23pm
GetHuman-berryrf indicated the issue is not fixed yet.
Aug 12th, 2018 2:04am