Dear Instagram Team,**We have a Shopify store: **www.slumberhut.co.uk**We also a Facebo...
GetHuman944694's customer service issue with Instagram from August 2018
Help with my Instagram issue
The issue in GetHuman944694's own words
Dear Instagram Team,**We have a Shopify store: **www.slumberhut.co.uk**We also a Facebook page*shop connected to it: **Slumber Hut**Our Instagram ID is: **slumber*hut**Our Facebook page is related*linked to our Instagram account. Our Facebook Shop is published. However, there was a slight problem because Facebook thought that * of our onesie (all in one fleece suits) garments had been used to ‘promote dating adverts’. Even though this was clearly not true, we ‘hid’ them from Facebook, so as not to cause any problems.**Before hiding them though, we added Instagram as a shopping channel (from within Shopify). A status update appeared very quickly, stating that our store was ‘Under Review’. However, after about * minute, the status changed to state ‘Ineligible for product tagging. Please contact Instagram if you wish to appeal’.**So this is what I’m writing this to you now for. I’m not sure if this problem has anything to do with the * onesies that Facebook thought had been used in dating site adverts..?**It is very important to us to enable our products to be tagged in Instagram, and feel that it will be very beneficial for you too.**I look forward to hearing from you soon.***Mark - Slumber Hut
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