Dear Instagram Team,**We have a Shopify store: **www.slumberhut.co.uk**We also a Facebo...

GetHuman944694's customer service issue with Instagram from August 2018

Help with my Instagram issue
The issue in GetHuman944694's own words
Dear Instagram Team,**We have a Shopify store: **www.slumberhut.co.uk**We also a Facebook page*shop connected to it: **Slumber Hut**Our Instagram ID is: **slumber*hut**Our Facebook page is related*linked to our Instagram account. Our Facebook Shop is published. However, there was a slight problem because Facebook thought that * of our onesie (all in one fleece suits) garments had been used to ‘promote dating adverts’. Even though this was clearly not true, we ‘hid’ them from Facebook, so as not to cause any problems.**Before hiding them though, we added Instagram as a shopping channel (from within Shopify). A status update appeared very quickly, stating that our store was ‘Under Review’. However, after about * minute, the status changed to state ‘Ineligible for product tagging. Please contact Instagram if you wish to appeal’.**So this is what I’m writing this to you now for. I’m not sure if this problem has anything to do with the * onesies that Facebook thought had been used in dating site adverts..?**It is very important to us to enable our products to be tagged in Instagram, and feel that it will be very beneficial for you too.**I look forward to hearing from you soon.***Mark - Slumber Hut
GetHuman944694 did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman944694 fixed the problem
We are waiting for GetHuman944694 to fix the problem and share the solution with the rest of us customers.
Please help with my Instagram issue
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Instagram

Customer service issue
Reported by GetHuman944694
Aug 2nd, 2018 - 9 mons ago
I have an issue with Instagram too
Fixed
Seen by 10 customers so far
Similar issue to 8126 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman944694 started working on this issue
Aug 2nd, 2018 9:56pm
GetHuman944694 indicated the issue is not fixed yet.
Aug 3rd, 2018 12:58pm
GetHuman944694 indicated the issue is not fixed yet.
Aug 3rd, 2018 12:59pm
GetHuman944694 indicated the issue is not fixed yet.
Aug 5th, 2018 11:10pm