I am having an issue logging into my account. When I try to recover my password using m...

GetHuman-ndlucky's customer service issue with Instagram from July 2018

Help with my Instagram issue
The issue in GetHuman-ndlucky's own words
I am having an issue logging into my account. When I try to recover my password using my username or email address I get a message saying "No users found." I have emails from Instagram with the email and the user name I enter. I have double and triple checked the information before submitting, still the same result. I then tried to create a new account using my email and I get a message saying that the email is already in use. It can't be both. The user name I used was petty*officer*bubbles and the email address is NDL*****@***.com. Any assistance in resolving this issue would be greatly appreciated. Thank you in advance for you time.**Very respectfully,*Mike
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Instagram

Customer service issue
Reported by GetHuman-ndlucky
Jul 29th, 2018 - 9 mons ago
I have an issue with Instagram too
Fixed
Seen by 15 customers so far
Similar issue to 7579 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-ndlucky started working on this issue
Jul 29th, 2018 5:09pm
GetHuman-ndlucky indicated the issue is not fixed yet.
Jul 30th, 2018 12:14am
GetHuman-ndlucky indicated the issue is not fixed yet.
Jul 30th, 2018 6:10pm
GetHuman-ndlucky indicated the issue is not fixed yet.
Jul 30th, 2018 7:35pm
GetHuman-ndlucky indicated the issue is not fixed yet.
Jul 30th, 2018 7:36pm