On Friday, July **, ****, I discovered my Instagram account had been hacked. My existin...
GetHuman-mimit's customer service issue with Instagram from July 2018
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Help with my Instagram issue
GetHuman-mimit's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mimit will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mimit can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Instagram has better answers for you: Instagram Help Center
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Before contacting them, items GetHuman-mimit may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-mimit's own words
On Friday, July **, ****, I discovered my Instagram account had been hacked. My existing user ID and password had both been changed rendering access to my account impossible. After following all (useless) troubleshooting techniques for dealing with a hacked account, as suggested on the Instegam site, I reported the problem to Instagram’s Customer Support and have only received a scant few repeated requests to verify ownership of the account. Twice they requested I send a photo holding a code provided. I complied immediately. Then two more directives were given to verify my email and contact information. I also provided those immediately. It has been six days since my issue began and I have seen ZERO resolution and **** POOR customer service. I have no idea what havoc is being wreaked on my account by hackers and Instagram support seems to not give a ****.
GetHuman-mimit did not yet indicate what Instagram should do to make this right.
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