On Friday, July **, ****, I discovered my Instagram account had been hacked. My existin...

GetHuman-mimit's customer service issue with Instagram from July 2018

1 view
7280 similar
0 following
Help with my Instagram issue
GetHuman-mimit's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mimit will want to follow the link below to head to their help center. We will check on GetHuman-mimit later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-mimit may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-mimit's own words
On Friday, July **, ****, I discovered my Instagram account had been hacked. My existing user ID and password had both been changed rendering access to my account impossible. After following all (useless) troubleshooting techniques for dealing with a hacked account, as suggested on the Instegam site, I reported the problem to Instagram’s Customer Support and have only received a scant few repeated requests to verify ownership of the account. Twice they requested I send a photo holding a code provided. I complied immediately. Then two more directives were given to verify my email and contact information. I also provided those immediately. It has been six days since my issue began and I have seen ZERO resolution and **** POOR customer service. I have no idea what havoc is being wreaked on my account by hackers and Instagram support seems to not give a ****.
GetHuman-mimit did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-mimit fixed the problem
We are waiting for GetHuman-mimit to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mimit fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-mimit
Jul 26th, 2018 - 10 mons ago
I have an issue with Instagram too
Not resolved
Seen by 1 customer so far
Similar issue to 7280 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-mimit started working on this issue
Jul 26th, 2018 2:30pm
GetHuman-mimit shared this issue with friends on Facebook
Jul 26th, 2018 2:30pm