My account recently got hacked and I received all the information to recover my account...
GetHuman-grecoeri's customer service issue with Instagram from July 2018
Help with my Instagram issue
First: share to improve GetHuman-grecoeri's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-grecoeri's next move: try the Instagram help center again.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-grecoeri will want to follow the link below to head to their help center. We will check on GetHuman-grecoeri later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-grecoeri may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-grecoeri's own words
My account recently got hacked and I received all the information to recover my account. I tried to recover which worked temporarily on safari but then went to log in on app and I am currently stuck in an endless Suspicious login attempt loop. I changed all my info when I was able to get on, and tried logging out of my account on safari to see if that was the problem. I enter the correct verification code every time but it just spits me back out to instagram log in screen. Still stuck in this loop but now I can't get on at all.
GetHuman-grecoeri did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-grecoeri fixed the problem
We are waiting for GetHuman-grecoeri to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.