My account was hacked and the hacker changed my email and password. The hacker changed...

GetHuman-jschwa's customer service issue with Instagram from July 2018

6 views
 | 
7075 similar
 | 
0 following
Help with my Instagram issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Instagram help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-jschwa's own words
My account was hacked and the hacker changed my email and password. The hacker changed my profile and started messaging Innapropriate content to people so I had friends report the account so that they could no longer have control over it. The account has since been disabled, however I still would like to regain access to my account. I contacted Instagram support and sent a picture verifying my identity but I haven’t heard back from them. All I want is access to my account back. The account is @jordanschwabauer
GetHuman-jschwa did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-jschwa fixed the problem
We are waiting for GetHuman-jschwa to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jschwa fixes it.
This email address isn't valid

Instagram

Customer service issue
Reported by GetHuman-jschwa
Jul 24th, 2018 - 10 mons ago
I have an issue with Instagram too
Fixed
Seen by 6 customers so far
Similar issue to 7075 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-jschwa started working on this issue
Jul 24th, 2018 4:13pm
GetHuman-jschwa indicated the issue is not fixed yet.
Jul 24th, 2018 5:49pm
GetHuman-jschwa indicated the issue is not fixed yet.
Jul 29th, 2018 10:47pm
GetHuman-jschwa indicated the issue is not fixed yet.
Aug 1st, 2018 6:15pm