Essentially I was going onto Instagram like I usually do and instead of my account popp...

GetHuman-jackmman's customer service issue with Instagram from July 2018

4 views
 | 
6905 similar
 | 
0 following
Help with my Instagram issue
First: share to improve GetHuman-jackmman's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jackmman's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jackmman will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jackmman can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-jackmman may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-jackmman's own words
Essentially I was going onto Instagram like I usually do and instead of my account popping up, the login screen did and I tried to get into my account with my username and password however it didn't work. Then I texted and friend and they confirmed my doubts. someone had hacked into my account and changed everything in it. Instagram's website told me to try and use my phone number or email to try to get back into it but the hacker had already changed all of that. I need help recovering my account so that they won't post anything that is inappropriate or direct message one of my friends something that is mean.
GetHuman-jackmman did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-jackmman fixed the problem
We are waiting for GetHuman-jackmman to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jackmman fixes it.
This email address isn't valid

Instagram

Customer service issue
Reported by GetHuman-jackmman
Jul 23rd, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 4 customers so far
Similar issue to 6905 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jackmman started working on this issue
Jul 23rd, 2018 3:44am