Essentially I was going onto Instagram like I usually do and instead of my account popp...

GetHuman-jackmman's customer service issue with Instagram from July 2018

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jackmman will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jackmman can let us know if they help or not.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-jackmman's own words
Essentially I was going onto Instagram like I usually do and instead of my account popping up, the login screen did and I tried to get into my account with my username and password however it didn't work. Then I texted and friend and they confirmed my doubts. someone had hacked into my account and changed everything in it. Instagram's website told me to try and use my phone number or email to try to get back into it but the hacker had already changed all of that. I need help recovering my account so that they won't post anything that is inappropriate or direct message one of my friends something that is mean.
GetHuman-jackmman did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman-jackmman
Jul 23rd, 2018 - a yr ago
I have an issue with Instagram too
Not resolved
Seen by 4 customers so far
Similar issue to 6905 others
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GetHuman-jackmman started working on this issue
Jul 23rd, 2018 3:44am