Someone hacked my instagram account. They then changed my username, password and disabl...

GetHuman-hnhatfie's customer service issue with Instagram from July 2018

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Help with my Instagram issue
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The issue in GetHuman-hnhatfie's own words
Someone hacked my instagram account. They then changed my username, password and disabled my link to my Facebook account. There is no way that I can access the account any longer and I cannot change the password or do anything in the account. I have contacted and reported this to instagram VIA their "help center" * days ago and have heard NOTHING. I created a new account and I am able to see my account is still their and they have not deleted it thank goodness. How can I resolve this and recover my rightful account?!
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Instagram

Customer service issue
Reported by GetHuman-hnhatfie
Jul 20th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 17 customers so far
Similar issue to 6614 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-hnhatfie started working on this issue
Jul 20th, 2018 5:02am
GetHuman-hnhatfie indicated the issue is not fixed yet.
Jul 20th, 2018 7:11am
GetHuman-hnhatfie indicated the issue is not fixed yet.
Jul 20th, 2018 7:11am
GetHuman-hnhatfie indicated the issue is not fixed yet.
Jul 21st, 2018 7:44am
GetHuman-hnhatfie indicated the issue is not fixed yet.
Jul 23rd, 2018 6:29am
GetHuman-hnhatfie indicated the issue is not fixed yet.
Jul 23rd, 2018 6:30am
GetHuman-hnhatfie indicated the issue is not fixed yet.
Jul 23rd, 2018 6:41am
GetHuman-hnhatfie indicated the issue is not fixed yet.
Jul 23rd, 2018 3:33pm