The problem has not been resolved. My account that was hacked with a different user name, but still under my name Ilana Moses is still showing up and when I try to log in and add my account, which is legitimate, I am still getting the message that my account has been disabled for violating Instagrams terms. Nothing has been resolved.

GetHuman-ilanaim's customer service issue with Instagram from July 2018

8 views | 5671 similar | 0 following
Help with my Instagram issue
GetHuman-ilanaim's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ilanaim will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ilanaim can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-ilanaim's own words
I am trying to fix and restore my Instagram account and profile so that the account that was hacked is given back to me with full control of my account since I had many photos (my personal property) and also had many followers. I also had another account that was linked to my Facebook account under a different email (*****@***.com) account that I also wanted to keep. Instagram deactivated my... ... I contacted Instagram because my personal account was hacked using my name and photos and they changed my user name and locked me out if my account. I reported this to Instagram as be impersonated and to help me get my account back and they did not help. Instead they deactivated another account I had under my name that I started using since I was locked out of my original account and they still have the hacked account active. It’s a mess. The account that was hacked is under my name Ilana Moses with the user name maxwell******jonas. It’s still showing up as a private account. That was what I reported as being impersonating me, Ilana Moses. The other account I started using which I had linked to my Facebook email was also under my name Ilana Moses with the user name mosesilana. I had just started using this and sent messages to my friends and followers but Instagram disabled that account. I reported that they disabled the wrong account and sent proof that I am Ilana Moses with a photo of my drivers license. So far Instagram has this all wrong, disabled the wrong account and is allowing a hacker to keep my account. I haven’t had any luck getting help from them and they are unreachable and not user friendly. This is very disappointing as I had a great following on my original account that was hacked. How can I get this resolved?
Instagram has it backwards. I requested the fix or remove the hacked account and instead they removed my alternate Instagram account and left the hacked account up.
Have Instagram make both my Instagram accounts under Ilana Moses available to me so that i can change my profile information on the hacked account back to my legitimate information and have control of my profile and account and also get my other account under the user name mosesilana back so I can use that as well.
I've been using Instagram for many years, following all the rules and use it in good faith as a source of social media.
I've tried everything to fix this and nothing has worked. I have emailed Instagram time and time again without any response or resolution. My only option will be to stop using Instagram if this is not resolved. My followers have also tried communicating with Instagram to try to help me resolve this but Instagram does not respond or follow through. At least not as yet. It's been several days now.
How GetHuman-ilanaim fixed the problem

We are waiting for GetHuman-ilanaim to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ilanaim fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-ilanaim
Jul 10th, 2018 - 5 years ago
Seen by 8 customers so far
Similar issue to 5671 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account


GetHuman-ilanaim started working on this issue
Jul 10th, 2018 1:24pm
GetHuman-ilanaim indicated the issue is not fixed yet.
Jul 11th, 2018 2:35pm
GetHuman-ilanaim indicated the issue is not fixed yet.
Jul 11th, 2018 2:51pm
GetHuman-ilanaim indicated the issue is not fixed yet.
Jul 11th, 2018 2:52pm
GetHuman-ilanaim indicated the issue is not fixed yet.
Jul 12th, 2018 5:12am