Instagram Customer Service Issues

Hello, I am Lucas Villar, known as lucasvillar_hz on Instagram. I want to report an Instagram account named @provincia.rebelde. The content they share includes insulting, discriminatory, and denigrating remarks and jokes about Uruguay (my home country), which violates Instagram's rules. This behavior leads to conflicts on the platform, sparking debates and insults between the account owner and defenders of Uruguay like myself. I urge Instagram to take action, such as suspending or warning @provincia.rebelde, to address this significant issue. Your prompt response to this matter would be appreciated. Thank you, Lucas Villar (username: lucasvillar_hz)

On July 4th, I received an email stating that my Instagram password was changed without my authorization. When I followed the link provided in the email to report this issue, I entered my username "keri0526" but it said the account did not exist. I then tried my email "[redacted]" but it showed no account linked to it. Upon further investigation, I discovered my page was now linked to another user, "Benedict_3192_merrill", whom I cannot contact as their account is private. It seems like my account has been hacked, and I am concerned that someone else has access to my pictures. I'm seeking advice on how to regain control of my account or have it deactivated.

I am reaching out because I am trying to have my Instagram account, 'w_kevin_kang', reactivated. I received a report number, Report #: [redacted][redacted], from the Rights Owner, Pokepoke, regarding a copyright issue. I recently realized that Instagram notifications went to an old email address that I no longer used, leading to the situation. I have since contacted Pokepoke, admitted my mistake, and they have agreed to cancel the copyright claim. Despite this, my account has not been restored for over a month. Pokepoke has even contacted me to help in the process. As a writer, my 'w_kevin_kang' account is essential as it holds four years' worth of posts, including articles for an upcoming book. I am eager to regain access to my account, and I hope for a positive response soon after you review the correspondence from Pokepoke. Please assist me in recovering my account by contacting me at [redacted]

Hello, I am Stephanie Xiao, the owner of the account @stephanie.xiao. I am confident that the username and password I provided are correct. I am unsure which email is linked to my account. I received a "Suspicious Login Attempt" message with a verification code sent to an unfamiliar email. I logged out about an hour ago and now can't access my account. Your assistance is greatly appreciated. Thank you, Stephanie Xiao

Dear Sir/Madam, I am reaching out from St. Bede’s School in Cambridge. We have become aware of students sharing memes about the school on an Instagram account called @stbics_memes. While some are harmless, others are offensive and abusive. Students are using pictures of a staff member to mock and insult him, accompanied by offensive language. Upon reviewing your community guidelines, we see that these posts violate the guidelines by targeting private individuals for ridicule and sharing content without consent. As our teachers are not public figures, they should not be subjected to public ridicule. We kindly request that you remove the offensive material from the mentioned site and issue warnings to the posters. Thank you for your attention to this matter. Sincerely, Matthew Chancellor Deputy Headteacher St. Bede’s Inter-Church School, Cambridge

Dear Instagram, I am reaching out regarding my client, Nick Annas, an Actor from Sydney, Australia. Nick has collaborated with Nickelodeon, Disney, ABC, and Netflix and has a following of over 2.5k on your platform. We request verification for his account to distinguish him from impersonators and enhance his online presence as a recognized public figure. The verification badge would strengthen his credibility and connect him with fans more effectively. With his extensive experience in film and various credits, Nick is deserving of this acknowledgment. By verifying his account (@nickannas), we aim to prevent confusion and improve engagement on Instagram. Your assistance in this matter would be invaluable in furthering Nick's platform and helping him establish his official identity in the community. I am available for further discussion if needed. Thank you for your consideration in supporting Nick's social media journey. Best regards, Vicki [Nick’s Manager, Personal Assistant]

I am hopeful for your understanding and assistance in reactivating my Instagram account 'w_kevin_kang'. I recently discovered emails from Instagram were being sent to an outdated email address that caused a delay in my response. I take full responsibility for unintentionally infringing on the copyright of 'PokePoke' and have since apologized and received forgiveness, along with the assurance of canceling the copyright claim. It's been more than a month now, and despite 'PokePoke' offering to help in restoring my account, it remains inactive. I value my account as a writer, where I have shared important posts over the last four years, including content for an upcoming book. I am eager for a positive response once you review the email confirmation from 'PokePoke' regarding the account recovery request. Your support in restoring my account 'w_kevin_kang' would be greatly appreciated.

Hello, I am reaching out to make you aware of a disappointing experience I had after purchasing a pair of headphones from a website I discovered through an advertisement on your App. The website is www.spilly.club, and I unfortunately fell victim to a scam, losing $50 in the process. The website claims to sell Beats and Bose headphones, but upon closer inspection, I found no valid contact information listed. Despite receiving a single confirmation email with a contact email address, my attempts to reach out regarding my order went unanswered as the provided email turned out to be fake. Subsequent research on google yielded limited information, but a visit to scamadviser.com shed light on the fraudulent nature of the website, albeit too late for me. I acknowledge my oversight in not conducting thorough research beforehand, but I also trusted that Instagram, the platform through which the advertisement was displayed, would vet their advertisers more diligently. I urge you to remove all ads from this fraudulent website to prevent others from being deceived. Thank you, G.N. Jakovljevic

Hello, About a year ago, I created an Instagram account named autumnandflorals attached to the email [redacted] Subsequently, I created another account called duchielove with the same email. I recently rediscovered autumnandflorals and wish to access it to view messages from my sister. However, I have forgotten the password and am unable to log in. When attempting the password recovery process, it directs me to reset duchielove's password. Despite changing the associated email for duchielove, I received a message stating there is no account linked to that email. My sister can still send messages to autumnandflorals. I have screenshots verifying both accounts are mine. Thank you.

I am kindly requesting assistance from Instagram Support to reactivate my Instagram account under the username 'w_kevin_kang'. I mistakenly received notifications from Instagram at an inactive email address. As a result, I was unaware of the copyright claim by 'PokePoke' related to one of my posts. I have since communicated with 'PokePoke' regarding the issue, and they have generously agreed to cancel the copyright claim. Despite this, my account remains deactivated over a month later. I have received an email from 'PokePoke' dated June 18, confirming their support for restoring my account. My account, 'w_kevin_kang', is significant as it showcases my work as a writer, including posts spanning four years and upcoming book articles. I eagerly await a positive response following the verification of the email correspondence with 'PokePoke'. I urge Instagram Support to help me regain access to my account to preserve my valuable content. Thank you for your attention to this matter. You can reach me at [redacted]

Hello, I reached out to Instagram because my personal account was hacked using my name and photos. The hackers changed my username and locked me out of my account. I reported this to Instagram as being impersonated in the hopes of recovering my account, but they have not been helpful. Instead of assisting me in regaining access to my original account, Instagram deactivated another account I had created under my name, which I started using after being locked out. Strangely, the hacked account with the username maxwell_9093_jonas is still active and private, even though I reported it for impersonation. The other account I was using, with the username mosesilana and linked to my Facebook email, was disabled by Instagram, despite my explaining that they targeted the wrong account. I provided proof of my identity by submitting a photo of my driver's license as Ilana Moses. Despite my efforts, Instagram has disabled the wrong account and allowed the hacker to maintain control. I am frustrated by their lack of responsiveness and user-friendly approach. It is disheartening to lose my original account with a significant following. I am struggling to find a resolution to this issue.

I shared a picture on Instagram, but the text and hashtags didn't show up. I'm new to this platform, and I'm unsure what I did wrong. Here are the hashtags I included: #masculinity #jordanpeterson #depressionhelp #followyourdreams #kingwarriormagicianlover #manup #addictionrecovery #youraddictionismybitch #manliness #carljung #jungian #jungianpsychology #neurolinguisticprogramming #individuation #mattuegale #primariestraining #selftransformation #humanneeds #addictionhelp #mentor #mentorship #warrior #realmen #manup #ironjohn #joerogan #addiction #lifecoach #therapist #therapistproblems #helpme #changemylife #ocd #selftransformation #shaman #shamanichealing #shamanism I would appreciate any guidance on how to fix this issue.

I encountered an issue with my Instagram post where the text and hashtags did not appear. I am new to using Instagram and would appreciate any insights on what went wrong. Here are the hashtags I intended to include: #masculinity #jordanpeterson #depressionhelp #followyourdreams #kingwarriormagicianlover #manup #addictionrecovery #youraddictionismybitch #manliness #carljung #jungian #jungianpsychology #neurolinguisticprogramming #individuation #mattuegale #primariestraining #selftransformation #humanneeds #addictionhelp #mentor #mentorship #warrior #realmen #manup #ironjohn #joerogan #addiction #lifecoach #therapist #therapistproblems #helpme #changemylife #ocd #selftransformation #shaman #shamanichealing #shamanism

Instagram has asked me to confirm ownership of my account by providing a verification code, but I am not receiving it in my email. While I can receive password resets in my email, clicking "get a new one" does not generate any results. I recently created a new account, and I would prefer to avoid reconnecting with friends and family all over again if possible. I hope this information assists in resolving the issue.

Hello, I am an Instagram user with the profile name 'luvsinghh'. I am reaching out to inquire about the availability of the username 'luvsingh', which is my desired name for my account as it reflects my actual name. I suspect that the account 'luvsingh' has been inactive for a considerable period and is no longer in use. I would greatly appreciate it if Instagram could confirm the activity status of that account. If it is not in use, I kindly request that the account be possibly removed to free up the username for my active account. I understand this may seem self-serving, but if the account is indeed inactive, I believe it is a reasonable request. I respect Instagram's policies and decisions but would appreciate clarification on the options available. Thank you for considering my request. Best regards, Luv Singh

I am hoping for assistance regarding my Instagram account with the username 'w_kevin_kang'. I had received a mail mentioning a Report number as follows: Report #: [redacted][redacted] Rights Owner: pokepoke Email: [redacted] Copyrighted Work: Please select I recently discovered that Instagram notifications were being sent to an inactive email address, leading to this issue. I reached out to 'pokepoke', who had filed the copyright claim, admitted my mistake, and they kindly agreed to retract it. However, despite this, my account has not been restored even after a month. Notably, ‘pokepoke’ is now supporting my account recovery efforts (kevin_kang_w). For further communication, my email is [redacted]

I wanted to share my experience regarding an Instagram account that goes by the name debby_clar_art. Initially, I believed it was a graphic design specialist. However, after making a payment of $[redacted] upfront, I faced delays and evasion. Attempts to seek a refund were met with resistance, even resulting in an attempt to unfollow me. I am exploring avenues to address this issue and prevent others from falling victim to this scam. Your guidance on how to proceed or if Instagram would take action against such fraudulent practices would be greatly appreciated. Thank you for your anticipated support. - FB

Hello Instagram Support, I have experienced a series of hacking incidents with my Instagram accounts in the past three weeks. The first account was compromised, leading me to create a second one, which also got hacked before I added two-factor authentication. It is surprising that accounts with a small following like mine could be targeted. Recently, inappropriate content has been posted on one of the hijacked accounts. Original account names: 1. echoparkvato 2. echoparkvato.V2 Changed account names: 1. cecilanerithas 2. katelynyulmanda Unfortunately, I have lost control over these accounts. Can you kindly assist in deleting the compromised accounts: cecilanerithas, and katelynyulmanda? Thank you, Carlos A. (Instagram account: carlosavila_pix)

I am currently traveling in Peru and attempted to access my primary Instagram account from my tablet after losing my phone. Unfortunately, I forgot to update the recovery notification settings for suspicious activity from my old phone number to my email address. Consequently, I used my email for my private account instead. I now need to transfer my email from my private account to my main account and eliminate the phone number I added as an emergency contact.

I am currently experiencing difficulty accessing my Instagram account. I recognize that I can easily resolve this by using the email and phone number associated with the account. However, I did not provide a phone number and used a fictitious email address. The account in question is named (get_this_man_a_tish_plz), a humorous fan account I created and now cannot access. The email address I used, [redacted], is not valid, whereas my genuine email is [redacted], confirming my ownership of the account. I seek assistance in regaining access to this account and would greatly appreciate any help you can provide. Your prompt attention to this matter is essential. Thank you.