On July *th I received an email that my Instagram password had been changed. I did not...

GetHuman-kerilynm's customer service issue with Instagram from July 2018

10 views | 5476 similar | 0 following
Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kerilynm will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kerilynm can let us know if they help or not.
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The issue in GetHuman-kerilynm's own words
On July *th I received an email that my Instagram password had been changed. I did not change my password. When I clicked on the link in the email for if you did not request the change I was prompted to put my user name (keri****) in and it said it didn’t exist. Then I tried my email *****@***.com and it said there was no account linked to that email. I searched my name and found my page but it was attached to another person ( Benedict******merrill). I tried contacting that person through my site but it is private. I believe my account was hacked and now someone else has my account with my pictures. How can I either regain access to the account or get the account shut down?*Instagram user name: keri****

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Instagram

Customer service issue
Reported by GetHuman-kerilynm
Jul 8th, 2018 - 4 years ago
Fixed
Seen by 10 customers so far
Similar issue to 5476 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman-kerilynm started working on this issue
Jul 8th, 2018 11:34am
GetHuman-kerilynm indicated the issue is not fixed yet.
Jul 8th, 2018 12:58pm