My DM page just stopped loading messages. So I cannot read any of my direct messages. H...

GetHuman856876's customer service issue with Instagram from July 2018

18 views | 5353 similar | 1 following
Help with my Instagram issue
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The issue in GetHuman856876's own words
Read my DM 's. And watch videos on my discover page on instagtam ... My DM page just stopped loading messages. So I cannot read any of my direct messages. How can I be able to read my direct messages again. Also on my explore page every post that has a video has a arrow circle on it and I am unable to play any of the Video posts. This just happened a few days ago. How can I be able to watch the video posts on my explore page again??? I have gone to the help center and explained my problem over a dozen times and no one ever gets back to me. Could some one assist me with my apparent issues with my instagram DM's and my explore page please. Thank you.
No one ever gets back to me at the help instagram center. It's been months I've had these issues. I'm going to delete my instagram page if some one dosnt help me soon. Because what's the point of having it if things done work. And no one cares to get back to their customer to resolve the problems. Just non existant customer service. A few friends of mine on instagram have similar problems and none of them get any help from the instagram help center either. All ** of us may end up deleting instagram all together. What's the point???!
It would be nice if the instagram help center made some kin of communication with me to resolve these problems. If they don't soon I'm just gonna delete instagram. And my friends will delete theirs as well. We have instagram meetings Monday nights to hash out our problems on instagram. all ** of us. And not one single person out if ** people I know who has instagram has ever gotten any response from the help center. I wonder why they don't get back to any of us, so we can resolve out instagram problems. Oh well. If I don't get help I'll just delete, and won't ever encourage any one else to join. I have helped over ** peo
I have been a customer for over * years. And all the sudden these past few months, nothing but problems with instagram. The same has happened to many of my friends as well. Just problems we all have since the past few months. And no I e there to help any of us.
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Instagram

Instagram on my iphone
Customer service issue
Reported by GetHuman856876
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 18 customers so far
Similar issue to 5353 others
1 customer following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman856876 started working on this issue
Jul 7th, 2018 1:04am
GetHuman856876 indicated the issue is not fixed yet.
Jul 7th, 2018 2:24am
GetHuman856876 indicated the issue is not fixed yet.
Jul 7th, 2018 2:41am
GetHuman856876 indicated the issue is not fixed yet.
Jul 9th, 2018 1:10am
GetHuman856876 indicated the issue is not fixed yet.
Jul 9th, 2018 3:18am
GetHuman856876 indicated the issue is not fixed yet.
Jul 19th, 2018 12:52am