Instagram Customer Service Issues

Hello everyone! Our business, @feluxeofficial, has encountered copyright issues on Instagram. We've discovered that other accounts are trying to impersonate us and sell different products under our name. Within just two days, we identified two fraudulent accounts: @thereal.feluxeofficial and @feluxefeluxe, which are reposting our content and selling unauthorized products. Customers have reported not receiving their orders because they unknowingly purchased from these fake accounts. We kindly request verification to protect our customers from scams and ensure they can shop safely with us. Verification is crucial to establishing our authenticity against these fraudulent accounts. We are prepared to provide any necessary identification or documentation to attain verification. Thank you for your support. Feluxe!

Hello Instagram Team, I am reaching out for the fourth time regarding an issue with my Instagram account. Several weeks ago, I misplaced my phone linked to my Instagram account (@sebastianartsdb), which has two-factor authentication enabled. Unfortunately, I cannot locate my backup codes. Despite multiple attempts, I have been unsuccessful in regaining access to my account. Each time I try to log in, Instagram sends a security code to the lost phone. Is there an alternative method to recover my account? I am concerned about losing my hard-earned following of [redacted] followers cultivated over the years. Your assistance is greatly appreciated. Thank you, Sebastian Arts Instagram username: @sebastianartsdb

Hello Instagram Team, I am reaching out again regarding the issue I'm experiencing with my Instagram account. Recently, I lost access to my phone, which had my Instagram account linked to it with two-factor authentication. Unfortunately, I misplaced my back-up codes as well. Despite several attempts, I have been unable to regain access to my account. Each login attempt prompts a security code to be sent to the lost phone. I am concerned about potentially losing my [redacted] followers whom I have diligently cultivated over the years. I implore you to assist me in resolving this matter promptly to prevent any permanent loss of my account and followers. Thank you for your attention to this matter. Best regards, Sebastian Arts Instagram Handle: @sebastianartsdb Email: [redacted] Phone Number: +[redacted]7

Hello, To the Instagram team, I am writing to address the recent deactivation of my account "officialblackhumour." This account was created with the intention of sharing light-hearted memes to bring some laughter and joy to people's lives. I understand that there may have been a violation of Instagram's guidelines that led to the deactivation, and I sincerely apologize if I accidentally overlooked any of the terms and conditions. It is possible that the account was targeted by a small Facebook group or that there were changes in the community guidelines regarding copyright issues. I humbly request for the reactivation of "officialblackhumour" and assure you that I will strictly adhere to all Instagram guidelines moving forward. Building this page and connecting with an audience has been a labor of love, and I hope to continue spreading positivity through it. Thank you for your attention to this matter. Sincerely, A devoted Instagram user.

My account, spirale_rosa, was deleted unfairly for supposedly violating terms of use, although after reviewing the terms, I found no violations. It was a photography account featuring artistic topless male figure motion photography. I cannot access any accounts as my phone has been entirely banned. I am frustrated by the difficulty in reaching out to for support. I need this issue resolved promptly.

I tried reporting an account on Instagram with my picture as its profile picture, but the next morning, my own account was disabled for impersonation. I have explained my situation multiple times to Instagram via email, providing pictures of myself, my permit, and credit card. It has been nearly a week without access, and each day my hope diminishes as I wait for Instagram's response, only to hear that my account remains disabled. I have researched solutions and found others who faced the same issue after reporting imposters. Instagram needs to be more responsive and thorough. I have submitted ample evidence of my ownership and do not want to start anew as this account is new and meaningful to me. I am eager to regain access and recover the connections I have made. Please assist me in recovering my account. Thank you.

I shared my graduation photos, and a month later the post was removed. While I have posted offensive content in the past without issues, this particular post was not offensive in any way. I am confused as to why it was taken down and believe that this kind of information should be transparent to all users. My main request is to have the post reinstated, but I also would like an explanation for its removal.

I recently shared my graduation photos, and after a month, the post was unexpectedly removed. Despite having posted some controversial content before without any issues, this time the post was taken down even though it did not violate any rules. I am eager to understand the reason behind this removal and strongly feel that this kind of information should be transparent to all users. My primary goal is to have the post re-instated, but if not possible, I would like a clear explanation for its removal. I go by the name Blair Byrnes, my screen name is @pentaham, and my contact email is @[redacted]

About a week ago, I attempted to update my phone number on my Instagram business account after relocating from Costa Rica to Sweden. Unfortunately, there was a glitch, resulting in my number switching back to the Costa Rican one instead of updating to the new Swedish one. Following an email notification, I clicked the link to correct it, but it keeps prompting me for an SMS verification on my old number, which I can no longer access. Despite extensively reviewing the help page and submitting problem reports through my personal account, I have been unable to resolve the issue. I've received multiple emails from Instagram/Facebook support with password reset links and requests for additional details. Although I followed the instructions, I continue to face the SMS verification barrier on my old number upon login attempts. I have diligently replied to all support emails as instructed, providing the requested information, but unfortunately, I have not received any further assistance. I would greatly appreciate your help in resolving this matter.

A while back, I made an Instagram account with my current email, but I forgot the password and ended up creating a new account with a bogus email. I recently tried to reset the password on this second account but realized the email was fake and I couldn't access it. My phone number is correct, but my email is incorrect. When I tried to change it to my current email, it said it was in use, sparking my memory of the old email issue. Can you deactivate the old account so I can use my current email for my active account? The old account has 8 followers, no posts, and follows only 4 people. There has been no activity for years, indicating it is unused. To verify it's mine, the name matches my current one, and it's connected to my Facebook. The account ends with "12" because that's my birthday.

I am contacting you regarding my Instagram account that was recently wrongfully deactivated by your platform. My Instagram account, millie.amberx, was deleted under the premise of "pretending to be someone else," despite the fact that all the photos posted are genuine, featuring myself and tagged friends. Although I provided Instagram with proof of my identity through my bus pass and library card, I have yet to receive a response, and my account remains deactivated. I am disappointed by Instagram's actions as a loyal user who uses the app daily. The hasty deactivation without thorough investigation has left me disheartened. I put in significant effort to enhance my account and engage a broader audience, only to have it abruptly taken away. Upon researching, I discovered I'm not the only user facing this issue. This experience has tarnished my view of your "iconic" platform and the level of care extended to users. I look forward to your prompt acknowledgment of this error and request the swift reactivation of my account, preferably within the next few days. You can reach me regarding this matter at [redacted] or on my mobile at ‭07[redacted]47‬. Sincerely, Millie Amber Cheetham

A while ago, my Wanderlust*** account was compromised and I have been struggling to get assistance to delete it. Meanwhile, I created a new account with a stronger password to use Instagram. This is the 4th time I'm trying to resolve this issue. I am concerned about the hacked account having access to personal photos, especially those of my niece, and my friends' profiles. I hope Instagram can resolve this matter fairly and secure my account. Additional Information: - Full Name: Malayne S. Melchert - Country: USA - Old Email Address Associated with Account: [redacted]

My account, Wanderlust***, was hacked a while ago, and despite multiple attempts, I haven't been able to delete it. For now, I've created a new account with a secure password. I'm desperate to resolve this issue once and for all, as the hacker has access to personal photos, including those of my niece, which is extremely concerning. I want to ensure they no longer have access to my old account and its contents, including my friends' profiles and other personal photos. Additional Information: Full Name: Malayne S Melchert Country: USA Old Email Address Account Was Set Up Under: *****@***.com The old password was also changed, making it difficult to verify any information. I'm counting on Instagram to address this problem promptly and fairly.

To whom it may concern, I have had my Instagram account for approximately 3 years now with the handle @cakeface_beauty. Over the past year, I have observed a significant decline in growth on my Instagram account. My follower count has plateaued at 37.4k for the last 5-6 months. Given that my Instagram account is vital for my business's expansion, the difficulty in gaining sales, followers, comments, and likes has become markedly higher compared to a year ago. Previously, I would typically gain at least [redacted] new and organic followers weekly. It would be greatly appreciated if this issue could be addressed promptly as it is affecting my business performance. I look forward to your response. Thank you for your attention!

Hello! Lately, I've encountered an issue where I'm unable to add back people who have added me or unadd others. I believe this might be due to measures against spam and fake accounts, but I assure you I am a genuine user. It's urgent that I am unblocked as I need to connect with those who have followed me. I unfollowed accounts to clean up my feed and see posts from friends I couldn't see before due to following too many accounts. Kindly assist in removing this temporary block since I can't post, and it's essential for me to engage with others. I'm committed to posting and practicing "follow for follow" with my followers. I hope we can resolve this issue promptly. My account name is @kpop.fanpage.edition. Thank you for your help. Warm regards, Kenna

Hello! I have encountered an issue where I am unable to add people back or remove them from my list. I understand this measure is in place to combat spam and fake accounts, but I assure you, I am a genuine user. I urgently need to be unblocked as I want to connect with those who have added me. I unfollowed some individuals to declutter my feed because following too many people made it impossible to see posts from friends. This led to my account being temporarily blocked. I have already waited for an hour, but the block persists, preventing me from posting. I have assured my followers of a post today and always reciprocate follows. I hope for a prompt resolution by lifting the block or providing clarity on its duration. You can find me on Instagram at @kpop.fanpage.edition. I am reaching out from Scotland and eagerly await your response. Thank you for your assistance. Best regards, Kenna

Hello, I've encountered an issue lately where I've been blocked from re-adding people and removing them as well. I understand the reasons for this, but I'm not a fake account. It's important for me to regain access as soon as possible since there are people I need to add who have added me. I was unfollowing accounts excessively just to manage my feed better since I couldn't keep track of my friends' posts. I hope the temporary block can be lifted quickly; I've already waited an hour, and not being able to post is frustrating. I've assured my followers about a post today, and I always reciprocate follows. I'm hopeful for a solution, whether it's unblocking me or providing clarity on how long this block will last. My username is @kpop.fanpage.edition, and I'm from Scotland. Thank you, Best regards, Kenna

Hello, Lately, I've encountered an issue where I am unable to add people back and remove them as well. I do understand the need for such blocks to prevent spam and fake accounts, but I assure you I am a genuine user. It's vital for me to be unblocked swiftly as I have pending requests from people I wish to add. The reason for my high unfollow rate was simply to declutter my feed since following numerous accounts hindered me from seeing my friends' posts. I started unfollowing those who didn't return the follow. I'm hopeful that someone can lift this "temporary" block promptly as it has been an hour, and I can't post due to the follow action resulting from my posts. I've committed to posting today for my followers, and I always reciprocate follows. I am eager to get this resolved, whether by unblocking or at least knowing the duration of the block. My account username is @kpop.fanpage.edition. I am based in Scotland, and you can reach me via [redacted] Thank you, Warm regards, Kenna C.

Dear Instagram, I am writing to express my deep distress due to recent unfortunate events. While on vacation in Miami, I experienced a traumatic incident of sexual assault, which led to the loss of my phone, possibly taken by the same individual involved. Amidst these challenges, upon trying to log back into my Instagram account on a new device, I encountered a message indicating suspicious activity with an email address that does not belong to me. It is imperative for me to regain access and control of my account, which I suspect may have been compromised by this individual. I have been attempting to reach out to Instagram for assistance without success. Your immediate support in resolving this matter would be highly appreciated. Sincerely, Kelsey S.

I am having trouble loading my DM page on Instagram. I can't access my direct messages. How can I fix this issue? Additionally, all video posts on my explore page show an arrow circle, and I can't play any of them. This problem started a few days ago. I have contacted the help center multiple times, but no one has responded. Could someone please help me with resolving the problems I am facing with my Instagram DMs and explore page? Thank you.