Hi Instagram, *I am very upset for multiple reasons. I have just gotten sexually assaul...

GetHuman856413's customer service issue with Instagram from July 2018

3 views | 5347 similar | 0 following
Help with my Instagram issue
GetHuman856413's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman856413 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman856413 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman856413's own words
Hi Instagram, *I am very upset for multiple reasons. I have just gotten sexually assaulted when I was on a vacation in Miami. We filed a police report. That same time my phone was taken by the same guy we think. I can’t remember much about that night but I thought his name started with an S. When I got a new phone and downloaded my instagram and tried to login again it said that there was suspicious activity on my account and said my email started with an s and ended with a *. which it is NOT. We think this guy may have changed it to his email and all I want is some help which i’ve been trying to call instagram for the past two days. If you could help me immediately that would be greatly appreciated. *Sincerely, *Kelsey Singer **if you could change my email back that would be greatly appreciated.

GetHuman856413 did not yet indicate what Instagram should do to make this right.

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Instagram

Customer service issue
Reported by GetHuman856413
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 3 customers so far
Similar issue to 5347 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account

Timeline

GetHuman856413 started working on this issue
Jul 6th, 2018 9:58pm
GetHuman856413 indicated the issue is not fixed yet.
Jul 6th, 2018 10:02pm