My daughter is ** years old. She does not have an Instagram account. Her friend posted...

GetHuman-jennylca's customer service issue with Instagram from August 2018

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The issue in GetHuman-jennylca's own words
My daughter is ** years old. She does not have an Instagram account. Her friend posted a picture of her. Someone who must know her now has an account linked to her picture. Though bringing up the profile does not have a picture displayed all the pictures of her on Instagram have been tagged with this user name. Ava*castle****It is similar to being catfish… People who are following her thinks it’s Ava. It is similar to being “catfished”. However this could be a predator or someone who knows her that could cyber bully, put comments out there that are not my daughters, and put her in danger.** I followed the steps to report the situation through the form provided by Instagram. Because she is not ** and I have no proof saying she’s **… Because she is **! Every response I’m receiving is until I prove she’s ** you cannot do anything. This has got to be incorrect… She is a child, I am her guardian and mother, and I would think Instagram would like to protect children in the situation.**As in all the other emails I have listed my phone number ***-***-**** and am free to talk anytime somebody wants to give me a call. It is infuriating how simple someone can rob my child’s picture and use it as a cover… But I have to go through so many hoops to get it removed. Priority should be protecting innocent victims and my child is one.**Jenny Castle
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Instagram

Customer service issue
Reported by GetHuman-jennylca
Aug 5th, 2018 - 10 mons ago
I have an issue with Instagram too
Fixed
Seen by 7 customers so far
Similar issue to 8409 others
0 customers following this
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-jennylca started working on this issue
Aug 5th, 2018 4:28am
GetHuman-jennylca indicated the issue is not fixed yet.
Aug 5th, 2018 6:44am