first, i was trying to report an account with a picture of me as their profile picture...
GetHuman-liliyaya's customer service issue with Instagram from July 2018
Help with my Instagram issue
GetHuman-liliyaya's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-liliyaya will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-liliyaya can let us know if they help or not.
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The issue in GetHuman-liliyaya's own words
first, i was trying to report an account with a picture of me as their profile picture on instagram, but instead, i woke up the next morning with my own account disabled for pretending to be someone else. i do not know what i did wrong and i have explained myself multiple times to the instagram email. i’ve even went pictures of myself for information and i even sent in pictures of my permit and credit card. it has been almost a week since i’ve had access to my account and i am losing a little bit more hope every day. i wait almost a whole day for instagram to reply back to me to only hear that my account is still disabled. i have tried everything i could and apparently it still isn’t enough. while i was doing my research on youtube and google on how to get my account back, i’ve overcome some people that have been through the same thing i have* they reported someone posing as them and also had their account taken away. i wish that instagram would do a better job at replying to their emails and doing more research. i have provided many evidence that i am the true owner of my account and i especially do not want to start new because i recently just made this account and this IS my new account. with this account, i have made new friends and have become very happy. i am just trying to get my account back, so please help me. thank you.
GetHuman-liliyaya did not yet indicate what Instagram should do to make this right.
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