My bands Instagram account obviously has the wrong email attached to itbc i am sending...

GetHuman844879's customer service issue with Instagram from July 2018

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The issue in GetHuman844879's own words
My bands Instagram account obviously has the wrong email attached to itbc i am sending the password reset to our email and we are not receiving it. The account name is "Vegaband" I can prove that the account is ours by providing the raw photos that are on the account as well as video footage from our recording session that is displayed in our photos. My personal IG account is even tagged in our most recent photo of all * of us popping a bottle of champaign. I am Vegaluxx. If you want you can provide the password to anyone of us in the picture at random to be safe. We just want our IG back.
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Instagram

Customer service issue
Reported by GetHuman844879
Jul 3rd, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 2 customers so far
Similar issue to 4988 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman844879 started working on this issue
Jul 3rd, 2018 4:56am
GetHuman844879 indicated the issue is not fixed yet.
Jul 3rd, 2018 5:57am