I don't receive any story updates on one account while my other accounts do have them!

GetHuman-skylerry's customer service issue with Instagram from July 2018

Help with my Instagram issue
The issue in GetHuman-skylerry's own words
Since February I've had issues where only one of my accounts does NOT receive story updates, including being able to use gifs and reposting to my story. I've complained countless times with feedback and bug reports but I haven't heard back. It's been * months and it makes me no longer want to use the app.
I logged out, logged in, deleted the app multiple times. Nothing works.
GetHuman-skylerry did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman-skylerry fixed the problem
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Instagram

Latest instagram update
Customer service issue
Reported by GetHuman-skylerry
Jul 2nd, 2018 - 10 mons ago
I have an issue with Instagram too
Fixed
Seen by 4 customers so far
Similar issue to 4964 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-skylerry started working on this issue
Jul 2nd, 2018 6:32pm
GetHuman-skylerry indicated the issue is not fixed yet.
Jul 2nd, 2018 6:38pm
GetHuman-skylerry indicated the issue is not fixed yet.
Jul 3rd, 2018 11:40pm