On *****, my account was hacked. It has been renamed to monty*******porter and the pas...

GetHuman837165's customer service issue with Instagram from June 2018

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The issue in GetHuman837165's own words
On *****, my account was hacked. It has been renamed to monty*******porter and the password changed and I am locked out. I've emailed IG dozens of times since with only initial responses to confirm my identity which I've done. A second fake account with my FB profile pic has also since been created named chet*****willian has also been created and I've reported this to IG also. I would like the second fake account deleted and to recover my personal IG page. The original page was named thompsonsyl, as I've stated it now reads monty*******porter.
GetHuman837165 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman837165
Jun 30th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 9 customers so far
Similar issue to 4799 others
0 customers following this
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman837165 started working on this issue
Jun 30th, 2018 6:21pm
GetHuman837165 indicated the issue is not fixed yet.
Jun 30th, 2018 6:22pm
GetHuman837165 indicated the issue is not fixed yet.
Jun 30th, 2018 11:59pm
GetHuman837165 indicated the issue is not fixed yet.
Jul 1st, 2018 7:29pm
GetHuman837165 indicated the issue is not fixed yet.
Jul 3rd, 2018 9:14pm