I was clearly hacked on instagram as there were posts about Rey Bans sunglasses being p...

GetHuman-zombieca's customer service issue with Instagram from June 2018

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-zombieca will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-zombieca can let us know if they help or not.
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Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-zombieca's own words
I was clearly hacked on instagram as there were posts about Rey Bans sunglasses being posted that i was unaware of, so my account has been disabled, however the email that instagram is trying to send the recovery code too is a very old hotmail account, since linking up with outlook, this means i can no longer acees that email account (a common problem since they merged) but this means i cannot access the code to recover my account and there is no option to chane the email and i would like to know how i can get the code sent to another email, my insta is linked to my facebook so it should be quite easy to varify my identity
GetHuman-zombieca did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman-zombieca
Jun 28th, 2018 - a yr ago
I have an issue with Instagram too
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Seen by 1 customer so far
Similar issue to 4619 others
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GetHuman-zombieca started working on this issue
Jun 28th, 2018 11:32am