I received an email just after midnight PST on Wed. June ** stating that my password ha...

GetHuman-zphotola's customer service issue with Instagram from June 2018

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Help with my Instagram issue
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Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-zphotola will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-zphotola can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-zphotola's own words
I received an email just after midnight PST on Wed. June ** stating that my password had changed. It said if I hadn't done this to reset the password. When I followed the link to do this on Instagram, it kept saying there was no email or username, that I was inputting, associated with an account, but they were the correct ones I have always used. Then I saw it said I could sign in with Facebook, so I thought maybe that would work so I clicked that option & it created a new account under my actual name I did not want. Then I tried to search for my old username to see what it might show- Vikkiz* and there was nothing it could find. However, when I talked to one of my daughters, out of state, she was able to find all my pics & homepage, but it said Vikki Z under the main part, but above that it had a compmetely different name. How can I get my original account back with all my pics, messages and connections with who I follow & who follows me? I need to get rid of the new one that I accidentally created & have my old one with all my contacts, followers and followees back. I had direct messaged people and was waiting for some information. Why would someone want to mess with my account like this? They havent posted anything, they just made it so I can't access it(my daughter is keeping her eye on it for any activity by the hacker)...please help! My username was Vikkiz* and it was linked to my email at *****@***.com. (note: this is a different email then the one I put in for Instagram to contact me below) Please help me reclaim my account & get rid of the new one I dont want in my full name. Thank you! ***-***-****
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Instagram

Customer service issue
Reported by GetHuman-zphotola
Jun 28th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 7 customers so far
Similar issue to 4604 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-zphotola started working on this issue
Jun 28th, 2018 7:36am
GetHuman-zphotola indicated the issue is not fixed yet.
Jun 29th, 2018 5:42am
GetHuman-zphotola indicated the issue is not fixed yet.
Jun 29th, 2018 5:46am
GetHuman-zphotola indicated the issue is not fixed yet.
Jun 29th, 2018 5:47am
GetHuman-zphotola indicated the issue is not fixed yet.
Jun 29th, 2018 5:47am
GetHuman-zphotola indicated the issue is not fixed yet.
Jun 29th, 2018 9:41pm
GetHuman-zphotola indicated the issue is not fixed yet.
Jul 1st, 2018 10:06am