Trying to sign up for instagram but my email address is being used by someone else...

GetHuman-amyguion's customer service issue with Instagram from June 2018

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Help with my Instagram issue
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GetHuman-amyguion's next move: go to the Instagram help center.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-amyguion will want to follow the link below to head to their help center. We will check on GetHuman-amyguion later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-amyguion may need:
Username on Account, Country you are located, Email on Account, Full Name, and Business Document that proves ownership of business account
The issue in GetHuman-amyguion's own words
Trying to sign up for instagram but my email address is being used by someone else. **My email address is *****@***.com and the instagram account name that comes up is pluffstalhamsk*.**How are they able to use my email address?
GetHuman-amyguion did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman-amyguion
Jun 25th, 2018 - 6 mons ago
I have an issue with Instagram too
Not resolved
Seen by 2 customers so far
Similar issue to 4379 others
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GetHuman-amyguion started working on this issue
Jun 25th 5:06pm