Hello, *I recently got a new phone and was trying to login to my Instagram account but...

GetHuman816814's customer service issue with Instagram from June 2018

Help with my Instagram issue
Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman816814's own words
Hello, *I recently got a new phone and was trying to login to my Instagram account but am unable to. It sends an email with a link to an address I have never used or seen before and when I try to use my phone number it links me to a different account that I own. My username is alemarshy and the password should be marsh**** under the email *****@***.com. Please help me ASAP as I think my account may have been hacked. Thank you. *Sincerely,
GetHuman816814 did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman816814
Jun 25th, 2018 - 7 mons ago
I have an issue with Instagram too
Seen by 7 customers so far
Similar issue to 4326 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman816814 started working on this issue
Jun 25th, 2018 12:43am
GetHuman816814 indicated the issue is not fixed yet.
Jun 25th, 2018 3:54am