Instagram Customer Service Issues

I've been trying to create a new Instagram account, but keep encountering an issue. When I try to sign up, I receive a message stating, "Signup Error Sorry! There has been a problem signing you up right now. Please try again later. We restrict certain content and actions to protect our community. Tell us if you think we made a mistake." After clicking on either "report problem" or "ok," it leads me to another screen saying, "Error Sorry, we couldn’t register you. Please confirm you have an internet connection and try again in a moment." I've ensured that I have a stable internet connection, restarted my phone, reinstalled the app, removed any old accounts, and waited for a day, but the issue persists. Can anyone provide assistance with this problem? Thank you.

I'm having trouble recovering my account. After my app stopped working, I uninstalled it and now I can't access the email I used to sign up. I'm now using an Android device, but I originally signed up with an iCloud email. I've followed the specific instructions provided by the support team, but it's been two weeks and I haven't received a response. I even sent two clear pictures of myself holding the code they gave me, but still no luck. This is upsetting because I rely on this app to see my children's pictures, which are now inaccessible. My username is Damitra.sday.

Hello, I'm Monse Cardenas and I've been unable to access my IG account for around 6 months. I forgot my password and attempted to reset it via my linked email, but Yahoo placed a hold due to a hacking attempt. Yahoo can restore access for $60, but all old emails would be lost. I seek assistance in recovering my IG account (happymonse87). Contact me at [redacted] or [redacted] Thank you for your prompt response. Best, Monse

I acknowledge that I violated the terms of use, and I take responsibility for it. However, I am requesting assistance as all of my accounts were disabled, even those where no violations occurred. I understand and accept the consequences, but I am specifically requesting the reactivation of my main account with the username jack.m.33. I sincerely apologize for the breach of terms and assure you it will not happen again. I kindly ask for your help in restoring my innocent accounts, particularly my main account. Your assistance in this matter would be highly appreciated.

Hello! I'm Shruthi from India. Initially, I connected my Instagram account to my Facebook account using the email ID "[redacted]," but now I'm struggling to log in to my Instagram account. In January [redacted], I uninstalled the Instagram app for personal reasons. However, on May 17th, [redacted], when I tried to log back in, I couldn't access my account and found I hadn't been deleted as I can still view it from my friends' accounts. I followed advice to change my Facebook password, but unfortunately, I still can't regain access to my account. I'm unsure how to proceed next. Please assist me in recovering my account as soon as possible. Thank you in advance. :)

I suspect my account was hacked. Recently, I couldn't access my Gmail for a few days and have been trying to reach out to you via email to recover my Instagram account. While browsing Instagram, I received a pop-up notifying me that I was logged out and upon trying to log back in, I was informed that my account had been disabled. I strongly believe my account has been compromised. Since regaining access to my email, I've been unable to resolve this issue. Instagram is a platform I cherish, where I share normal photos and connect with friends, adhering to all guidelines. It's been three days without my account, and every time I try to appeal, I encounter the same error message. I'm unable to proceed with the appeal process. I kindly request your assistance in reclaiming my account. I am willing to provide any necessary proof of identity to support my claim. Your help in restoring my account would be greatly appreciated.

I have an Instagram account and have tried to log in multiple times but have forgotten my password. I attempted to reset my password, but since my account is linked to my email, the reset password link was sent to my default email address. I am unable to recover my account due to this issue. I spoke with a Live Chat Agent named Justin Adam last night and he said he resolved the problem, but this morning when I tried to log in, it still shows the same error. I don't want to create a new account. Please link the email address provided below to my Instagram account with the username 'manjuthakur713'. I have also sent screenshots of the login issue to the live chat agent for reference. Thank you.

I lost access to my account @emotionalrevenge, which has 80,[redacted] followers, on June 11th at 8PM BST due to a "Breaking Terms of Use" issue. However, I never violated any rules. Despite my continuous efforts to reach out to IG Support, I keep receiving the same standard messages asking me to verify my identity by sending a photo of myself holding a piece of paper with a provided code, along with my full name and username. Every time I comply with their request, they assure me that my account restoration is underway, only to send me a "restoration" link for a different account of mine that is functioning properly. This frustrating cycle has repeated about 10 times, with no progress. I have attempted various methods to resolve the issue, but nothing has been successful so far. I need assistance with this.

Hello, my Instagram username is galahad_02. About a month ago, I faced an issue with the two-factor authentication on Instagram. The authentication code was sent to my registered phone number, which I had lost and not updated. Consequently, I couldn't receive the code. I contacted Instagram support and received a link after verification, but it expired since I checked it late at 7 am, four hours after receiving it at 3 am. Following this, I provided a new email address that is not linked to any other Instagram account, as my registered email had two accounts associated with it. However, I am still waiting for a response. I request Instagram to expedite assistance and ensure that any future links provided have a longer validity period, considering the time zone difference between Phoenix and India.

My account was hacked, and the perpetrator changed my name, resulting in the account being blocked without my consent. Previously known as Espoonthetrack, the username was altered to Pabloespobar. Unfortunately, I am now unable to access Instagram as the account has been banned. This poses a significant setback as I utilized the platform to connect with my music fans, investing in promotions to increase exposure. Re-establishing access to my account under the original username (espoonthetrack) would be greatly appreciated, as I have lost all my followers within the music community. Thank you for your assistance in this matter.

Subject: Business Page Issue on Instagram I'm reaching out for assistance regarding my business page on Instagram. Unfortunately, someone claimed ownership of my page, resulting in its removal. I contacted the individual responsible, [redacted], who admitted the mistake of reporting my page instead of theirs. They have informed Instagram about the error using the report number provided. However, my page has not been restored yet, and it's affecting my business as I heavily rely on it for advertising. I urge for prompt resolution of this matter. I am willing to provide any necessary proof to reclaim my page, such as recent posts or any other required information. Page Name: boostmobile_belleglade Report #: [redacted][redacted] Thank you.

Several weeks ago, I received an email from Instagram notifying me that the email associated with my account had been changed to a Russian email address. The email provided a link to "revert the changes," but despite numerous attempts on various browsers and devices, I was unable to secure my account. After a week, the link ceased to function altogether. I have been trying to reach out to Instagram daily for over two weeks but have only been directed to an unhelpful help center with no solution in sight. My account has been compromised, and despite reporting the issue multiple times daily, no action has been taken. I have even considered deleting the account, but unfortunately, the hacker currently controls it with the email address [redacted] My account is instagram.com/chloeblue.

I have been unable to access my account for nearly 2 years due to a suspicious login attempt. When I attempt to log in, I receive a message stating that an unusual login attempt has been detected and that a security code will be sent to verify my identity. However, the only option provided is my old Boston number, which I have not had since [redacted]. My current number is [redacted]. My username is youthzero and the associated emails are [redacted], [redacted], or [redacted] I suspect my ex-girlfriend and someone from Asia may have tried to access my accounts. I can provide any necessary information to prove my ownership of the account. If the phone number can be updated to [redacted], I can verify my identity. Thank you, Aaron Myers.

Hello, I had two accounts. Both were free of offensive content. The first account featured memes and light-hearted posts. Unfortunately, my second account, which was my genuine and cherished personal account, has also been deleted. Despite my attempts to create a new account, Instagram is not permitting me to do so. The email address associated with my personal account (the second one) is now linked to another unknown account on Instagram, and I have no knowledge of who owns it. I suspect that both of my accounts have been hacked, stolen, and removed with Instagram's involvement, though I do not want to jump to conclusions. It's all quite perplexing, isn't it? Thank you. The usernames for my accounts were: 1. hetalianuglyanddumbfreaks (the lighthearted one) 2. unknown[redacted]8 If I am unable to receive emails from Instagram in resolving this issue, you may contact me at my phone number: [redacted] (Italy). For reference, my Gmail is: [redacted]

Dear Mr. or Mrs., I am Elie Gutwirth, responsible for running the Instagram account for United Hatzalah of Israel (@unitedhatzalahofisrael), a prominent non-profit organization in Israel dedicated to saving lives each day. Social media platforms like Instagram play a crucial role for us in raising awareness and garnering support. Being an all-volunteer organization, we rely heavily on maintaining our online presence. I have observed an issue while attempting to share a Story on Instagram. I have noticed that the option to add a GIF sticker (GIPHY) to the story is missing. Despite having the latest app update, the feature appears when creating a new account on the same device. I kindly request your assistance in resolving this matter promptly. It is essential for us to uphold our professional image. Your help in this regard would be greatly appreciated. Thank you in advance, Elie Gutwirth United Hatzalah of Israel

I have a personal account under the username "arnylitla." Several years ago, I created a second account with the username "arnymusic" (formerly known as musicbyarny). My "arnymusic" account functions as a business account. Usually, I am able to switch between my personal and business accounts seamlessly while logged into "arnylitla." However, currently, I cannot locate any signs of my business account when I log into my personal account. Although the profile still exists and can be found through a search, I am unable to access it. I suspect that both accounts are linked to the same email address, given that I set up my business account from within my personal account. Despite this, when I attempt to reset the password for my business account, only the password for my personal account is changed. The password for my personal account does not grant me access to my business account.

I haven't received any recovery email or a 6-digit code for my Instagram account recovery. I have attempted multiple times without success. I also tried reaching out to Instagram's help center, but it was not helpful. It has been a month now, and I am still unable to access my account. Please assist me in recovering my account by sending the recovery email to [redacted] My Instagram username is ayushikolay1807.

I am concerned about an Instagram account with the username "digitaldancey" or @robertdancey1, which belongs to an individual I went to high school with years ago. This person has a history of substance abuse and appears to be struggling with significant mental health issues. Despite not being in contact for over six years and not following him on social media, he has reached out to me and others with inappropriate and offensive messages. His behavior, which includes sexual and mental harassment, is unacceptable. I urge Instagram to take action against cyberbullying by deactivating his account to prevent further harm to users.

Hello, I am Christine Chang. I am being constantly harassed on Instagram by a woman named Rhia Tamara Rae. She repeatedly messages me and my boyfriend using various account names like Minor_remix, Rhiatamara, and joanie8981. Her phone number is [redacted]. I would greatly appreciate it if measures could be taken to prevent her from creating new Instagram accounts or contacting me again. It has been a distressing experience dealing with her constant stalking and I hope the platform can be updated to prevent blocked users from contacting the blocker. Thank you for your attention and help.

Dear Instagram Team, I hope this message reaches you well. Regrettably, I discovered this morning that my original Instagram account @damianiana has been hacked and now has the username @jska_____ak_eoaka___oro__recep (the hacker has been constantly changing the username for the past 20 hours). As a public figure using this account for personal and business networking in the fashion & entertainment industry, the financial implications are significant. Despite attempts to contact Instagram, the previous attempt to regain the account under @damianiana was incorrect. The hacker's actions of harassment, demanding a payment of $[redacted], and compromising my brand account @made_intimates are alarming. The hacked accounts are vital for business and brand growth, impacting sales and credibility within the industry. The hacker now has access to personal information due to DM interactions, leading to further security concerns. Previous experiences on Facebook with hacking have been unfruitful, exacerbating the current situation's severity and impact on business operations. Urgent assistance is requested to regain access to both accounts and secure them with the verified blue badge to reassure followers and brand partners. The credibility and trustworthiness of the accounts have been compromised, affecting engagement and partnerships significantly. Verification is crucial to restore confidence in followers and brands. Additional verification of public figure status can be confirmed on the FamousBirthdays website for validation. Your prompt attention to this matter is greatly appreciated to reclaim and secure both accounts effectively. Best regards, Ana Flávia Damiani