I am trying to set up an Instagram account with my email address and it is saying anoth...

GetHuman-emmawrig's customer service issue with Instagram from June 2018

Help with my Instagram issue
The issue in GetHuman-emmawrig's own words
I am trying to set up an Instagram account with my email address and it is saying another account is using my email address. I had an error message when I was trying before and when I tried to get back in this is what it tells me. When I try and do a password reset it tells me that the email address does not match any account. I didn't complete the set up the first time and now can not use my email address. What can I do next?
GetHuman-emmawrig did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman-emmawrig
Jun 12th, 2018 - 9 mons ago
I have an issue with Instagram too
Fixed
Seen by 16 customers so far
Similar issue to 3385 others
0 customers following this
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-emmawrig started working on this issue
Jun 12th, 2018 8:55pm
GetHuman-emmawrig indicated the issue is not fixed yet.
Jun 13th, 2018 9:45pm