About * months ago my boyfriends ex girlfriend hacked into his account and reset his pa...

GetHuman767630's customer service issue with Instagram from June 2018

453 similar
0 following
Help with my Instagram issue
GetHuman767630's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman767630 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman767630 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman767630's own words
About * months ago my boyfriends ex girlfriend hacked into his account and reset his password through his email but left us logged in, since it has been a war of changing the password. I have just been able to reset my email account password and have tried to log into the Instagram account and can’t acces it. For some reason it is saying a log in link is unavailable. I have tried everything to get back into my account. Can you help?
GetHuman767630 did not yet indicate what Instagram should do to make this right.
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Customer service issue
Reported by GetHuman767630
Jun 9th, 2018 - a yr ago
I have an issue with Instagram too
Seen by 3 customers so far
Similar issue to 453 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman767630 started working on this issue
Jun 9th, 2018 10:23pm
GetHuman767630 indicated the issue is not fixed yet.
Jun 9th, 2018 10:24pm