My account is @jenniferr**** the email I have under that account is J*****@***.com , fo...

GetHuman760653's customer service issue with Instagram from June 2018

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120 similar
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0 following
Help with my Instagram issue
GetHuman760653's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman760653 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman760653 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman760653's own words
My account is @jenniferr**** the email I have under that account is J*****@***.com , for some reason Instagram locked me out & it is sending me a security code to confirm it is me but it is sending the security code to another email I never even listed when I created the account so I’m unavailable to confirm that I am the owner of the account. If you could please help me it would mean a lot to me I have meaningful post on there to me and I would just hate to start over.
GetHuman760653 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman760653
Jun 7th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 10 customers so far
Similar issue to 120 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman760653 started working on this issue
Jun 7th, 2018 6:40pm
GetHuman760653 indicated the issue is not fixed yet.
Jun 7th, 2018 9:46pm
GetHuman760653 indicated the issue is not fixed yet.
Jun 7th, 2018 10:17pm
GetHuman760653 indicated the issue is not fixed yet.
Jun 8th, 2018 7:42pm
GetHuman760653 indicated the issue is not fixed yet.
Jun 8th, 2018 7:42pm
GetHuman760653 indicated the issue is not fixed yet.
Jun 10th, 2018 8:30pm
GetHuman760653 indicated the issue is not fixed yet.
Jun 11th, 2018 6:00pm