I got an email that my instagram password was changed, and when I tried to log into my...
GetHuman758240's customer service issue with Instagram from June 2018
Help with my Instagram issue
GetHuman758240's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman758240 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman758240 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Instagram has better answers for you: Instagram Help Center
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman758240's own words
I got an email that my instagram password was changed, and when I tried to log into my account, it said their was no user name or email associated with what I typed in. I looked on a friend's account and my account name was changed. When I enterd that account name to sign in, the email it sent the change password thing to was not mine. I looked in my email and found that it had been hacked. I just changed my password for my email and fixed my account, but I still cannot recover my instagram account.
GetHuman758240 did not yet indicate what Instagram should do to make this right.
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