I got an email that my instagram password was changed, and when I tried to log into my...

GetHuman758240's customer service issue with Instagram from June 2018

156 similar
0 following
Help with my Instagram issue
GetHuman758240's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman758240 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman758240 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman758240's own words
I got an email that my instagram password was changed, and when I tried to log into my account, it said their was no user name or email associated with what I typed in. I looked on a friend's account and my account name was changed. When I enterd that account name to sign in, the email it sent the change password thing to was not mine. I looked in my email and found that it had been hacked. I just changed my password for my email and fixed my account, but I still cannot recover my instagram account.
GetHuman758240 did not yet indicate what Instagram should do to make this right.
I have an issue with Instagram too
How GetHuman758240 fixed the problem
We are waiting for GetHuman758240 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Instagram's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Instagram issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman758240 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman758240
Jun 6th, 2018 - a yr ago
I have an issue with Instagram too
Seen by 6 customers so far
Similar issue to 156 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
GetHuman758240 started working on this issue
Jun 6th, 2018 11:56pm
GetHuman758240 confirmed the issue is fixed. Hooray!
Jun 7th, 2018 1:34pm
GetHuman758240 confirmed the issue is fixed. Hooray!
Jun 7th, 2018 3:18pm