Good Morning,**My Name is Niklas Franke and my Account Name used to be nikoio** with th...

GetHuman-niklasfr's customer service issue with Instagram from June 2018

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The issue in GetHuman-niklasfr's own words
Good Morning,**My Name is Niklas Franke and my Account Name used to be nikoio** with this E-Mail adress: *****@***.com*It has now been hacked! The Account Name now is merlin*******keven and it has a russian E-Mail.*In the pictures that i can send you via E-Mail you can See it.*I tried to reset my password via the E-Mail i received this Morning, telling me that my password has been changed and it nolonger belonged to an Account because the Person changed it to that russian Mail.**I tried everything! Please help me or refer me to a german Support Team so i can communicate better with them!**I have pictures Where you can See my Account with my Name Niklas Franke but with the wrong Account name merlin*******keven! It should be nikoio** as i Said.*And in another picture i tried to reset the password using the wrong Account Name of my Account just to See wehre it goes, and then i saw the russian E-Mail. Proving that the E-Mail has changed and that i got hacked by this Person.**Please help me as Soon as possible*Best regards Niklas Franke**P.s.: i can send many more pictures proving that the Account used to be Mine and that ist has been hacked!**Gesendet mit der GMX Mail App
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Instagram

Customer service issue
Reported by GetHuman-niklasfr
Jun 6th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 6 customers so far
Similar issue to 544 others
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Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman-niklasfr started working on this issue
Jun 6th, 2018 4:43pm
GetHuman-niklasfr indicated the issue is not fixed yet.
Jun 6th, 2018 5:44pm
GetHuman-niklasfr indicated the issue is not fixed yet.
Jun 7th, 2018 2:43pm
GetHuman-niklasfr indicated the issue is not fixed yet.
Jun 7th, 2018 6:05pm
GetHuman-niklasfr indicated the issue is not fixed yet.
Jun 7th, 2018 6:06pm