Hello!*My instagram account is hacked and somebody have changed my account name and pho...

GetHuman755311's customer service issue with Instagram from June 2018

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420 similar
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0 following
Help with my Instagram issue
GetHuman755311's next move: find and follow the right step-by-step guide.
Instagram doesn't have a customer phone number that is answered by an agent. Instead, GetHuman755311 will need to dig through the advice provided by Instagram, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman755311 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman755311's own words
Hello!*My instagram account is hacked and somebody have changed my account name and phone number, so i cant sign in to it any more. Now the name of ccount is ppmzjp*mwxhbvx, the name before was i.berzina and email was *****@***.com. Is it possible to get control of my account back. I can prove that it is my account through facebook, so you can see the pictures in my facebook and my hacked instagram account are the same.*Best regards!*Inga
GetHuman755311 did not yet indicate what Instagram should do to make this right.
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Instagram

Customer service issue
Reported by GetHuman755311
Jun 6th, 2018 - a yr ago
I have an issue with Instagram too
Fixed
Seen by 6 customers so far
Similar issue to 420 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username on Account
Country you are located
Email on Account
Full Name
Business Document that proves ownership of business account
Timeline
GetHuman755311 started working on this issue
Jun 6th, 2018 7:24am
GetHuman755311 indicated the issue is not fixed yet.
Jun 6th, 2018 8:37am